My Sony

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1.1. What is My Sony?

1.2. How to be a My Sony Member?

1.3. How to be a My Sony (Premium) Member？

1.4. What is the difference between My Sony Member and (Premium) Member？

1.5. What are the benefits of My Sony？

1.6. What can I do if I forget my My Sony Login Information or login password？

2.1. How to enjoy the extended warranty period?

2.2. Which product categories are covered by extended warranty scheme？

2.3. Where can I check the standard warranty period of my product?

2.4. How can I check my warranty record？

2.5. Does the extended warranty offers applicable to China Warranty Service?

1.1	What is My Sony?
	My Sony, is the Sony membership scheme aiming at offering exclusive fabulous & personalized service, Sony news and extended warranty period to Sony fans.

1.2	How to be a My Sony Member？
	A. Online registration: visit My Sony website (www.sony.com.hk/mysony), select account type (Personal or Corporate) and follow the instructions to complete the registration. B. Contact Sony Customer Service hotline at 2833-5129 C. Welcome to contact us through our online enquiry, please click here.

1.3

How to be a My Sony (Premium) Member？

Register as My Sony Member and use your My Sony ID / E-mail Address / Mobile No to register product warranty, you'll then be upgraded to (Premium) Member & entitled for an extra 3-month extended warranty*. For more details about warranty registration, please click here.

*For selected Sony official product categories only.

1.4

What is the difference between My Sony Member and My Sony (Premium) Member？

My Sony Member is the free basic My Sony membership. Upon registration, members can enjoy 1st hand Sony news update, selected product initial booking offers and Sony Style Studio discount, etc.

My Sony (Premium) Member is the upgraded My Sony membership. Simply register product warranty with your My Sony ID/ E-mail Address/ Mobile Phone No to become a My Sony (Premium) Member to enjoy more benefits.

1.5	What are the benefits of My Sony？
	For membership benefits, please visit the site below: http://www.sony.com.hk/mysony/community/community_e.jsp

1.6	What can I do if I forget my My Sony Login Name or Login password？
	You can visit the site below to retrieve your My Sony Login Name or Login password by providing your registered e-mail address or correct answer for your secret question: https://www.sony.com.hk/mysony/forgetPassword.do If you need any assistance, you are welcome to contact Sony customer service hotline at 2833-5129.

2.1

How to enjoy the extended warranty period？

A. My Sony member: Simply register product warranty with your My Sony ID/ E-mail Address/ Mobile Phone No and your registered production will be entitled for the extended warranty.
B. Non-member: Register as My Sony member first, then register production warranty with your My Sony ID/ E-mail Address/ Mobile Phone No.

For more details about product warranty, please visit： www.sony.com.hk/warranty

2.2	Which product categories are covered by extended warranty scheme？
	All AV products (excluding PlayStation®, Sony Ericsson, Headphone and accessories) & LCD monitor can enjoy 3-month extended warranty.

2.3	Where can I check the standard warranty period of my product？
	You can check the detail in the warranty sticker on the product carton box or refer to the list in the link below: http://www.sony.com.hk/mysony/warranty/warranty_period_e.jsp.

2.4	How can I check my warranty record？
	Login My Sony (www.sony.com.hk/mysony/index_e.jsp) first, then click [My Profile] to use My Sony ID/ E-mail Address/ Mobile Phone No. to login, you'll be able to check your warranty record afterwards. If you need any assistance, you are welcome to contact Sony customer service hotline at 2833-5129.

2.5	Does the extended warranty offers applicable to China Warranty Service？
	No. It applies only to local warranty service. For China warranty info, pls check: http://www.sony.com.hk/mysony/warranty/warranty_china.jsp (Chinese version only)

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