Thank you for your continued interest in Sony products.

Sony has recently discovered that the paint applied to the body of the Sony Cyber-shot DSC-T11 digital still camera had an increased susceptibility to peeling. Upon discovery, Sony temporarily halted sales of DSC-T11.

The cause and remedy has since been identified, and Sony will recommence the production of the cameras.

Starting from June 30, 2004, customers with the affected units in Hong Kong can receive a warranty replacement of their digital camera. They are advised to contact Sony 24-hour Technical Support Hotline at (852) 2389 3202 for replacement registration first.

The new DSC-T11 cameras will look different slightly from the original model due to the different type of paint applied to the units.

The sales of DSC-T11 will recommence in Hong Kong around mid July.

We at Sony apologize for any inconvenience this issue may have caused you, and hope you understand that Sony is taking this action as part of our ongoing effort to maintain excellent product quality.

* Product may look different from images above

Warranty replacement information

Model name: Cyber-shot DSC-T11
Serial number range: 5380301 to 5380700

Model name and serial number are located on the sticker attached to the bottom of the camera.

Should there be any questions related to this issue, please contact : Sony 24-hour Technical Support Hotline: (852) 2389 3202

We will accept requests for a warranty replacement of the affected units from May 28, 2004 until June 30, 2005

Privacy policy:
Customer's personal information will be used solely for the purpose of warranty fulfillment. To this end, this information may be shared with subcontracted parties who are, in turn, prohibited from using it for any other purpose(s).

Sony Corporation of Hong Kong Limited < Back