It has been confirmed that some of Sony's application software for managing music files on the PC may not work as originally intended, if a user installs Microsoft Windows Security Update Program MS04-032 (KB840987) on his/her PC. Sony has been investigating the cause of this problem as well as working on countermeasures in collaboration with Microsoft Corporation. A countermeasure program to remedy this situation is now available at Microsoft's website as shown below.

(*) Please access the customer support website for information about the types of affected software and the problems that occur, please click here .

[1] Customers using a PC installed with Windows XP

(A) If the "Security Update Program MS04-032 (KB840987)" is uninstalled from the PC, please execute the "Windows Update" and re-install the Security Update Program for the sake of enhancing security level.

(B) The countermeasure program can be downloaded from Microsoft's website: Please donwload here .

(*) If the PC is installed with Windows XP Service Pack2 , downloading the countermeasure program is not necessary.
(**) If the Security Update Program is deleted after installation of the countermeasure program, there is a possibility that problems may occur including lowered security level and other unexpected anomalies.

[2] Customers using a PC installed with Windows 2000 Professional

(A) If the "Security Update Program MS04-032 (KB840987)" is uninstalled from the PC, please execute the "Windows Update" and re-install the Security Update Program for the sake of enhancing security level.

(B) The countermeasure program can be downloaded from Microsoft's website: Please download here .

(*) For users of PCs with Windows 2000 EXCEPT its versions of Service Pack3 or Service Pack4, it is not necessary to download this program.
(**) If the Security Update Program is deleted after installation of the countermeasure program, there is a possibility that problems may occur including lowered security level and other unexpected anomalies.

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Reference Information

1) Windows OS Environment that may cause the problem:

• Windows 2000 Professional Service Pack3 or Service Pack4
• Windows XP Professional (except PCs using the Service Pack2)
• Windows XP Home Edition (except PCs using the Service Pack2)
• Windows XP Media Center Edition (except PCs using the Service Pack2)
• Windows XP Media Center Edition 2004 (except PCs using the Service Pack2)

2) How to confirm whether or not a PC is installed with the Microsoft Windows Security Updating Program MS04-032 (KB840987)

- In case of Windows XP Series

• Click the [Start] button, then select [Control Panel -> Add /Delete Programs].
• If "Windows XP Hotfix - KB840987" is on display, this shows the security updating program is installed.

- In case of Windows 2000 Professional

• Click the [Start] button, then select [Setting -> Control Panel -> Add/Delete Programs].

If "Windows 2000 Hot Fix - KB840987" is on display , this shows the security updating program is installed.

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