Thank you for your continued interest in Sony products.

Sony has recently discovered that with certain units of its Digital Still Camera "Cyber-shot" DSC-T20, a symptom may arise in which the camera body may vibrate when it is powered on, due to a mechanical failure affecting the lens, and it prevents the camera user from being able to shoot.

To ensure customer satisfaction, Sony will provide a free repair service when this symptom occurs within certain units covered by the serial numbers indicated in the serial number validation box below.

We apologize for any inconvenience this may cause and your kind understanding and cooperation would be much appreciated.

[Symptom and cause]
The camera body may vibrate when powered on, due to a mechanical failure affecting the lens. This prevents the camera user from being able to shoot.

[Applicable model]
Digital Still Camera "Cyber-shot" DSC-T20.

[How to check the model name and serial number]
The model name and serial number are indicated on a sticker located at the bottom of the camera.

[Applicable serial number]
To determine whether your DSC-T20 camera may be affected, please click here to validate the serial number.

[Period of free repair service]
From 17th July 2008 to 16th July 2011.

*Please be notified that the camera mode settings and/or the recorded memory data may be initialized during the repair. Please make a backup of your camera's internal memory data prior to sending it to Sony service centre.

For inquiries regarding this issue, please contact our technical hotline:
Hong Kong: (852) 2389-3202
Macau: 080-0039

Privacy policy
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services.

With regard to Sony's policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":
http://www.sony.com.hk/portal/privacy/index_e.jsp

*Please contact Sony service centre if you wish to inquire, modify, erase or suspense to use your personal information provided in connection with this announcement. (Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)

Sony Corporation of Hong Kong Limited