Sony makes every effort to ensure that our products not only meet our own strict quality standards, but also support a positive customer experience.

It has come to our attention that, a limited number of Walkman NWZ-W202 players may experience performance issues following exposure to sweat due to sports or outdoor use.

We take all customer feedback seriously. While the device is not designed to be splash proof or water resistant, we have implemented additional safeguards to reduce the effect of sweat on the players.

We have determined that this only occurs in a limited number of NWZ-W202 players within the applicable serial number range. If you have purchased a Walkman NWZ-W202 player and feel your device has been affected by this issue, please contact Sony customer service centre.  If the service centre confirms that your unit is experiencing symptoms related to this issue, Sony will replace, free of charge, the affected Walkman player within the applicable serial number range, until 30 June 2011.

If you have any questions or require assistance, please contact Sony technical support hotline: 
Hong Kong: (852) 2389-3202
Macau: 080-0039

Sony Corporation of Hong Kong Limited

Privacy policy
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

With regard to Sony’s policy of handling the personal information, please refer to “Sony Hong Kong's Privacy Policy Statement”:
http://www.sony.com.hk/portal/privacy/index_e.jsp

Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.