Dear valued Sony VAIO customers,

Sony has recently identified that some LCD panels of VGN-CS2 and VGN-CS3 series VAIO notebook personal computers may sometimes display horizontal lines in the upper or lower part of the LCD panel.

For any customer requiring repair of their VAIO notebook personal computer due to the above-mentioned symptom, Sony will cover the cost of repair (parts and labor) at no charge for a period of three years starting from the purchase date* and in addition to the standard limited 12 month warranty, we will offer a two-year warranty extension for this LCD panel issue.

*Please provide original purchase invoice for verification of purchase date.

Affected VAIO models
VGN-CS23G
VGN-CS26G
VGN-CS33G
VGN-CS36GJ

For enquiries, please contact Sony technical support hotline: 
Hong Kong: (852) 2389-3202
Macau: 080-0039

We sincerely apologize for any inconvenience this issue may have caused.

Thank you for your kind understanding and co-operation.

Sony Corporation of Hong Kong Limited

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http://www.sony.com.hk/portal/privacy/index_e.jsp

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