Dear Valued Sony VAIO customers,

The notice of warranty extension for VAIO Notebook Computer - VGN-CS series and VGN-BZ series was announced last September 10, 2009. As a result of continuous analysis with the part supplier and monitoring of the market since the announcement, it turned out that some models of VAIO listed in the previous announcement may make a continuous noise while their cooling fans are revolving and same symptom may occur after the 2-year free repair period offered in the previous announcement. Therefore, Sony will offer an extension of free repair service until further notice.

In addition, please click here to check for the models not covered in the previous announcement which may exhibit the same symptom.

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Dear Valued Sony VAIO customers,

It has transpired that some VGN-CS series and VGN-BZ series VAIO notebook computers exhibit some uncharacteristic fan noise.

Affected VAIO notebook computers may exhibit the following symptom:
- Cooling fan starts to make an unusual noise

Please click here to check the affected model list.

For affected models highlighted in this notice exhibiting the above-mentioned symptom, Sony will offer a free repair service for two years starting from the purchase date.

If your VAIO notebook computer experienced the said symptom, please contact Sony technical support hotline:
Hong Kong: (852) 2389-3202
Macau: 080-0039

We apologize for any inconvenience this may have caused.

Your understanding and cooperation on this matter will be greatly appreciated.

Sony Corporation of Hong Kong Limited

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