Dear Valued VAIO Customers,

Sony has identified a limited number of VAIO Personal Computer VPCSB18GG and VPCSB19GG which cannot be recovered using the bundled Windows® 7 Professional 32-bit recovery discs due to incorrect recovery image.

Should you try to recover your operating system using the bundled Windows® 7 Professional 32-bit recovery discs, there is a possibility that the following message may appear in Mandarin and the recovery process may not start.

Please click here to verify if your unit is affected.

If the unit you own is identified as being affected, please contact Sony technical support hotline and we will offer a free exchange of the Windows® 7 Professional 32-bit recovery discs:
Hong Kong: (852) 2389-3202
Macau: 080-0039

We sincerely apologize for any inconvenience this may have caused. Your understanding and cooperation in this matter is greatly appreciated.

Sony Corporation of Hong Kong Limited

Privacy policy
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

With regard to Sony’s policy of handling the personal information, please refer to “Sony Hong Kong's Privacy Policy Statement”:
http://www.sony.com.hk/portal/privacy/index_e.jsp

Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.