October 10, 2011

Dear Valued Sony VAIO customers,
The notice of Free Repair and Free Warranty Extension for VAIO Notebook Personal Computer – VGN-CS2 and VGN-CS3 Series was announced in January 2010. After continued analysis with the part supplier and monitoring of the market since the announcement, there is a possibility that several VAIO models listed in the previous announcement below may display horizontal line noise on the top or bottom of the LCD screen. This symptom may occur after the 2-year free repair period. Therefore, Sony will offer an extension of free repair service until further notice.

January 14, 2010

Notice of Free Repair and Free Warranty Extension for VAIO Notebook Personal Computer – VGN-CS2 and VGN-CS3 Series

Dear valued Sony VAIO customers,

Sony has recently identified that some LCD panels of VGN-CS2 and VGN-CS3 series VAIO notebook personal computers may sometimes display horizontal lines in the upper or lower part of the LCD panel.

For any customer requiring repair of their VAIO notebook personal computer due to the above-mentioned symptom, Sony will cover the cost of repair (parts and labor) at no charge for a period of three years starting from the purchase date* and in addition to the standard limited 12 month warranty, we will offer a two-year warranty extension for this LCD panel issue.

*Please provide original purchase invoice for verification of purchase date.
Affected VAIO models
VGN-CS23G
VGN-CS26G
VGN-CS33G
VGN-CS36GJ

For enquiries, please contact Sony technical support hotline: 
Hong Kong: (852) 2389-3202
Macau: 080-0039

We sincerely apologize for any inconvenience this issue may have caused.

Thank you for your kind understanding and co-operation.

Sony Corporation of Hong Kong Limited

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