Announcement
Service
  Warranty Extension
  Supplied Accessories Enquiry
Support
  FAQ
  Digi Classroom
  Downloads
  Instruction Manual
Charging Scheme
Service Terms
Contact Us
   
AP Region Customer Support Website


 




By Phone or Email:

(To ensure quality customer service, calls are recorded)

 

Set Up Service (TV Products and Home Theatre products)
Repair & Warranty Enquiry
Product Enquiry and Tele-Sales
Technical Supports

In Person:
Customer Service Centre
B&P Service Centre


For Sony Xperia™ Smartphones, please click here for the contact information of customer support.

For PlayStation® products, please click here for the contact information of customer support.

 

Set Up Service

You can contact us through hotline or by email for Sony product set up service:
Set Up Service Hotline: Hong Kong: (852) 2345-7599
Mon-Sat, 9am-6pm

Set Up Service Email Enquiry
1. TV Products Enquiry Form
2. Home Theatre products Enquiry Form
If you would like to make set up service appointment, please have the following items ready beforehand. It could help us to provide you accurate solutions efficiently.

  • Product Category & Model No. (e.g. BRAVIA - S32)
  • Installation Address and Contact No.
For the installation service fee details, please contact our Customer Information Officer.
Back to Top
Repair & Warranty Enquiry

You can contact us through hotline or by email for the following services or enquiries:
Customer Service Hotline: Hong Kong: (852) 2833-5129
Mon-Sat, 9am-6pm
Macau: 080-0039 (Toll-Free Hotline)
Mon-Sun, 9am-8pm


Enquiry Email Enquiry
1. Parts & Accessories Enquiry Form
2. Warranty / Extended Warranty Enquiry Form
3. Product Repair (Workshop Repair, On-site Repair, Pick-up / Delivery Service) Enquiry Form
4. Others Enquiry Form
If you would like to get the information of promotion, contact address and service hours by fax, you can also call to our Customer Service Hotline.
Back to Top
Product Enquiry and Tele-Sales

You can contact us through hotline or by email for the product enquiry and tele-sales of Sony products:
Product Enquiry & Tele-Sales Hotline: Hong Kong: (852) 2345-2966
Mon-Sun, 9am-8pm
Macau: 080-0039 (Toll-Free Hotline)
Mon-Sun, 9am-8pm

Product Enquiry & Tele-sales Email Enquiry
1. AV / IT products Enquiry Form
2. VAIO products Enquiry Form
If you would like to order a Sony product through tele-sales hotline, please have your credit card (only VISA & Master Card are accepted) information ready beforehand. It could help us to provide you an efficient service.
Back to Top
Technical Supports

You can contact us through hotline or by email for the technical supports on Sony products:
Technical Support Hotline: Hong Kong: (852) 2389-3202
Mon-Sun, 9am-8pm
Macau: 080-0039
Mon-Sun, 9am-8pm

Technical Support Email Enquiry
1. AV / IT products Enquiry Form
2. VAIO products Enquiry Form
If you would like to seek technical supports, please have the following items ready beforehand. It could help us to provide you accurate solutions efficiently.

  • Product Category & Model No. (e.g. MD Walkman, MZ-N10)
  • Serial No. (Please see the sample. )
  • Specific symptoms or problems
  • The enquired product
Back to Top
Customer Service Centre
You can visit our Customer Service Centres at the following addresses and service hours:
Customer Service Centre Address Service Hours
Causeway Bay 16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
11:00 to 20:00, Monday to Sunday
Mongkok 9/F., Wai Fung Plaza, 664 Nathan Road, Mongkok, Kowloon, Hong Kong
(Near Mongkok MTR Station Exit D3)
11:00 to 20:00, Monday to Sunday
Macau Unit J, 10/F, Macau Square, 43-53A Avenida do Infante D. Henrique, Macau 9:00 to 18:00, Monday to Saturday
(Closed on Sunday and Macau Public Holiday)
Back to Top



Global Site  |  Sitemap  |  Privacy Policy  |  Terms of User  |  Contact Us
Copyright © Sony Corporation of Hong Kong Ltd. All Rights Reserved Worldwide.
"SONY" is trademark of Sony Corporation.