| By Phone or Email: |
(To maintain the good service provided, all the phone calls may be recorded) |
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Set Up Service (TV Products and Home Theatre products)
Repair & Warranty Enquiry
Product Enquiry and Tele-Sales
Technical Supports
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| In Person: |
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Customer Service Centre
B&P Service Centre
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| Set Up Service |
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You can contact us through hotline or by email for Sony product set up service:
| Set Up Service Hotline: |
Hong Kong: (852) 2345-7599
Mon-Sat, 9am-6pm |
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| If you would like to make set up service appointment, please have the following items ready beforehand. It could help us to provide you accurate solutions efficiently. |
- Product Category & Model No. (e.g. BRAVIA - S32)
- Installation Address and Contact No.
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| For the installation service fee details, please contact our Customer Information Officer. |
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| Repair & Warranty Enquiry |
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You can contact us through hotline or by email for the following services or enquiries:
| Customer Service Hotline: |
Hong Kong: (852) 2833-5129
Mon-Sat, 9am-6pm |
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Macau: 080-0039 (Toll-Free Hotline)
Mon-Sun, 9am-8pm |
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| If you would like to get the information of promotion, contact address and service hours by fax, you can also call to our Customer Service Hotline. |
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| Product Enquiry and Tele-Sales |
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You can contact us through hotline or by email for the product enquiry and tele-sales of Sony products:
| Product Enquiry & Tele-Sales Hotline: |
Hong Kong: (852) 2345-2966
Mon-Sun, 9am-8pm |
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Macau: 080-0039 (Toll-Free Hotline)
Mon-Sun, 9am-8pm |
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| If you would like to order a Sony product through tele-sales hotline, please have your credit card (only VISA & Master Card are accepted) information ready beforehand. It could help us to provide you an efficient service. |
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| Technical Supports |
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You can contact us through hotline or by email for the technical supports on Sony products:
| Technical Support Hotline: |
Hong Kong: (852) 2389-3202
Mon-Sun, 9am-8pm
Macau: 080-0039
Mon-Sun, 9am-8pm |
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| If you would like to seek technical supports, please have the following items ready beforehand. It could help us to provide you accurate solutions efficiently. |
- Product Category & Model No. (e.g. MD Walkman, MZ-N10)
- Serial No. (Please see the sample. )
- Specific symptoms or problems
- The enquired product
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| Customer Service Centre |
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| You can visit our Customer Service Centres at the following addresses and service hours: |
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| Customer Service Centre |
Address |
Service Hours |
| Causeway Bay |
16/F., East Point Centre, 555 Hennessy Road, Causeway Bay, Hong Kong
(Near Causeway Bay MTR Station Exit D2) |
11:00 to 20:00, Monday to Sunday |
| Mongkok |
9/F., Wai Fung Plaza, 664 Nathan Road, Mongkok, Kowloon, Hong Kong
(Near Mongkok MTR Station Exit D3) |
11:00 to 20:00, Monday to Sunday |
| Macau |
Unit
J, 10/F, Macau Square, 43-53A Avenida do Infante D. Henrique,
Macau |
9:00 to 18:00, Monday to Saturday
(Closed on Sunday and Macau Public Holiday)
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