(a) “Repair Service” hereinafter shall mean any service that SONY renders, upon Customer’s request, to fix the Product or replace certain parts of such Product that is damaged, broken, or malfunctioned. Such Repair Service excludes the restoration of any data stored in any disk, recordable disc, magnetic disc, hard disk or internal memory or is memory stick contained or included in the Product to be repaired.

(b) Upon completion of the Repair Service, the Product shall be reverted in such original configurations and specifications as designed and manufactured by SONY.

(c) Charges will be applied according to prevailing SONY’s regular prices unless warranty or maintenance terms applied, in which case an original purchase invoice with model number listed must be presented upon requesting the Repair Service . Photocopy or fax copy of such documents shall not be accepted. Such charges (except inspection fee as specified in Clause (e)) shall be paid up upon customer’s pick up of the Product. The warranty coverage is judged by Sony.

(d) Customer agrees to pay SONY all charges for its Repair Service and or any other related service such as inspection and adjustment where:

1. the Product is not covered by any warranty (where any warranty period is expired, or it is within warranty period but Customer’s request for Repair Service is in respect of any consumable items, accessories, cabinets/cosmetic damage or loss to any software programs/data, damage due to accident, misuse, abuse, negligence or improper voltage supply and / or such other situation as specified in SONY’s warranty agreement);
2. the Product is modified, altered, installed or repaired other than by SONY or SONY’s authorized service facilities prior to the Repair Service provided by SONY hereunder requested by the Customer.

(e) For those Repair Service which Clause (d) above is applicable, SONY shall charge a fixed inspection fee for each item of Product in addition to the charges on labour and parts. Such inspection fee shall be payable upon the Customer’s request of repair service.

(f) All charges and inspection fee are required to be paid in cash or by credit cards and non-refundable.

(g) Any defective parts of the Product which are replaced by SONY in the course of repairing, if any, shall be SONY’s property and non-returnable.

(h) SONY makes no guarantee to render the Repair Service to such Product including but not limited to such situation that the spare parts and service manuals of which are not available to SONY for any reason whatsoever.

(i) Should the Product be determined a fake product (SONY’s determination shall be final and conclusive), SONY shall reserve its rights not to render any Repair Service to the Product but to return the same to the Customer. In such event SONY shall not be under any liability to the Customer whatsoever.

(j) If Customer request to have SONY’s on-site inspection or Repair Service or collection of Products to SONY’s repair centre for inspection or Repair Service which is not covered by Warranty Agreement / Maintenance Agreement, SONY may impose charges for such on-site services at the prevailing rate. Service charges are based on the current Service Charge table. All charges are subject to change without prior notice.

(k) The Products shall be collected by the bearer of and on presentation of the Repair Order or the Collection Note issued by SONY and its holder shall be deemed to the rightful owner of the Products. Should the Customer fail to present the Repair Order or the Collection Note upon collection, SONY may reject to deliver the Product to the Customer. This Repair Order and Collection Note remain the property of SONY at all times.

(l) In case of any loss of the Repair Order or the Collection Note, the Customer are required to come to SONY’s Customer Service Centre in person and complete the loss report form. Upon the endorsement of SONY’s manager-in-charge as confirmation on the said loss report form, SONY will conduct a record search to locate the record of the Repair Service and follow up the collection of the Product with the Customer.

(m) SONY will provide Repair Service on free-of-charges basis for any malfunction of the Product due to the reoccurrence of the same fault caused by the same electronic / mechanical source as prescribed in SONY’s report record of the last repair within three (3) months from date of the Product collection by Customer.

(n) The Customer shall contact SONY if no further notice is received from SONY one (1) week after the Product is sent to SONY for repair. Any Products left for repair not reclaimed by the Customer within 180 calendar days from the date of the Repair Order or Collection Note may be handled or disposed by SONY in any way whatsoever without prior notice to the Customer and SONY shall not be liable or responsible to the Customer for such Product or for any losses or damages whatsoever incurred in such event.

(o) SONY shall not be liable for any losses or damages caused by acts of God, civil commotion, wars, any accidents or any other beyond SONY’s reasonable control.

(p) SONY shall not be under any liability to the Customer and any third party for any direct or indirect losses and damages caused by any unauthorized alteration of damage to the Product or any consequential loss howsoever arise including delay in or failure to provide the Repair Service attributable to any cause of whatever nature beyond SONY’s reasonable control.

(q) In case the Product contains disk, recordable disc, magnetic disc, hard disk or internal memory or is memory stick:

1. SONY shall not be responsible for any loss of data, programs and contents in such disk, recordable disc, magnetic disc, hard disk, internal memory and memory stick which may be lost or damaged during repair;
2. SONY will not provide back-up service for the disc, recordable disc, magnetic disc, hard disk, internal memory and memory stick of the Product; and
3. Customer is hereby recommended to make back-up copies of the disc, recordable disc, magnetic disc, hard disk, internal memory and memory stick before sending the Product to SONY for repair.

(r) For PlayStation Products Service Terms & Condition, please refer to www.sony.com.hk/sceh .

(s) If there is any specific service terms and conditions for a particular Repair Service provided by SONY, such specific service terms and conditions shall prevail in case of any discrepancy with these Terms of Repair Services.