(a) This service can be subscripted through either one of Sony Customer Service Hotline or Customer Service Centre or Sony on-line web application or purchased via Sony Style Online Shop at www.sonystyle.com.hk. To maintain the good service provided, all enquiries by phone call may be recorded. If Customer purchases this service via Sony Style Online Shop, such purchase shall be subject to and bound by the terms and conditions of sale therein. In case of any discrepancy, this Service Terms shall prevail.

(b) This service will cover SONY products that listed on the current Extended Warranty Fee Table. This service will provide to the products with or without Warranty Agreement.

(c) Coverage of the Extended Warranty

1. If the Product is found malfunctioned and required parts replacement, we shall, during the extended warranty period, provide repair services without costs (unless otherwise stated in the respective warranty agreement). Such repair services include the costs of labour and all replacement parts required for the proper functioning of the products registered but exclude (1) Picture Tube / Optical Block; (2) Video Head; (3) Ace Head Assembly; (4) Laser Head / Rom Drive; (5) Video Drum Head; (6) Optical Lens (except α Kit Set); (7) CCD / CMOS image sensor; (8) LCD Panel (except BRAVIA); (9) Record / Playback Head; (10) HDD; (11) Supplied Accessories and Cabinet; (12) VAIO Supplied Software; (13) VAIO Supplied Accessories (such as mouse, AC adaptor, port replicator, battery and external speaker).
2. This service does not cover labour or materials necessary to repair if the malfunction / damage occurs: when the product was in commercial use (e.g. rental) or caused by water, fire, accident, negligence, abuse or misuse, improper voltage input, normal wear and tear, or any unauthorized repair or being tampered with. This service does not include any warranty on any damage to or loss of any software, data or portable storage devices and restoration of any information or data damaged or lost.
3. The coverage of this service is limited to Hong Kong and Macau regions only (exclusion from any foreign warranty coverage).
4. α Kit Set – warranty extension of lens must be purchased along with the α camera body.
5. This service does not cover lens cleaning and dusting service.
6. On-site service is limited to television and home theatre system only.
7. This limited warranty is non-transferrable.

(d) This service will be charged to Customer based on the current Extended Warranty Fee Table. All fees are subject to change without prior notice. Payment by installment is not applicable for purchasing this service.

(e) This service will also provided to customer without any existing warranty agreement provided that the purchase of this service must be via either Sony Customer Service Hotline or Sony on-line web application. In such case, customer requires to provide the purchase date of product. SONY will determine the expiry date of the extended warranty period based on the product purchase date. SONY assume customer provide the true information but reserve its right to request customer to present the original invoice to verify the accuracy of information upon application for the service. If customer fails to provide such information to SONY, SONY has rights to reject the customer’s application for service and customer is liable to pay the repair charges. This service for the product out of warranty or without warranty shall not be available via Sony Style Online Shop.

(f) SONY will provide a reference number to Customer for their request on purchase extended warranty for his / her product through Sony Customer Service Hotline or Sony on-line web application. If the product is covered under warranty agreement, customer shall tender Warranty Agreement Number or Product Model Number, Product Serial Number and Phone Number or Product Model Number, Product Serial Number and MySonyID. Agreement number is a reference number assigned by SONY to identify a particular warranty contract. Once the request is accepted by SONY, customer shall pay the extended warranty fee by one of the following ways:

1. BY CASH. Customer can pay in person at Customer Service Centre with quoting the Reference Number.
2. BY CHEQUE. Mail crossed cheque payable to “Sony Corporation of Hong Kong Ltd” to the P.O Box No. 62093 Kwun Tong Post Office Kowloon with Request Number written on the back of the cheque.
3. BY CREDIT CARD. Customer can pay by his / her own VISA or Master CARD or American Express. Purchase via Sony Style Online Shop must be made by credit card. For details, contact our Customer Service Hotline 28335129 on Monday to Sunday 9 am – 8 pm.

(g) Pre-acceptance Inspection - If the product is out of warranty period, pre-acceptance inspection of the product shall be made. SONY will charge the inspection fee in advance that based on the current Service Charge Table subject to terms here of, all charges are subject to change without prior notice. SONY will carry out the said inspection either by home visit; or customer may be requested to send the product to our Customer Service Centre depends on the product category.

(h) It is Customer’s responsibility to backup any contents stored on memory storage devices of the products (including the data or software program stored in the hard disk drives) prior to such re-acceptance inspection. HKMC shall not be responsible for any damages to or loss (including any consequential loss) of any data stored on such devices.

(i) If the product is in good condition subject to SONY’s sole judgment, customer are required to settle the payment of extended warranty scheme. In case the product is not in good condition and requires to repair, Customer shall pay the repair charges (including parts and labour charges) before joining the extended warranty scheme . The inspection fee paid will be deduced from repair charge. If the Customer does not agree to proceed the repair, the product will be returned to the Customer.

(j) Customer’s request on purchase of the extended warranty will become invalid and be removed from the record if SONY does not receive the payment within one month from the submission date of the said request. SONY will provide an e-mail reminder to Customer 2 weeks after the date on which the extended warranty is approved by SONY.

(k) SONY will issue the “Maintenance Agreement” and mail or email to the customer after confirmed the payment for extended warranty scheme. All products’ extended warranty service is provided under the relevant Maintenance Terms and Conditions.

(l) Customer can cancel his / her request on extended warranty service via this Site before the requested service has been rendered (only applicable for the purchase made through Sony Customer Service Hotline or Sony on-line web application). However, any cancellation of the requested service shall be subject to SONY’s discretion.

(m) In case the supply of the required spare parts are discontinued which prevents us from carrying out the repair service under the terms of the Agreement, we will refund the unused portion (according to time portion) of the extended warranty fee. Otherwise, this service shall not be cancellable or terminated once commenced. All extended warranty fees are non-refundable.

(n) In the event of change of Customer’s information, such as address, telephone number, etc, the Customer should inform SONY in writing as soon as possible.

(o) If customer requires workshop service for his product located on outlying islands, the customer shall be at his own expenses responsible for transporting the product to one of SONY Customer Service Centres and collecting it from the same centre after the service.