Article ID : 00205246 / Last Modified : 11/12/2018Print

Termination of displaying disc-related information using Gracenote database on certain Blu-ray Disc players and Blu-ray Disc Home Theater systems

    October 11, 2018


    Dear Valued Sony Customer,

    The function to display disc-related information of CD, DVD and Blu-ray Disc using the Gracenote database through internet connection will be terminated on the Blu-Ray Disc players listed below from 28th February 2019.

    Downloading disc-related information such as music title name, track name, artist name etc, and searching the information on Gracenote database, also known as Music Search and Video Search, will not be available following the termination.

    The function will be terminated for all affected players and will be removed from some of those players via firmware update done at 28th February 2019.

    This termination does not affect playing CDs, DVDs and Blu-ray Discs and displaying the disc information that are included on the disc itself.

    [Affected models]
    Please click here to check the affected models.

    If customers with the affected models have any enquiries, please contact Sony technical support hotline:
    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    We apologize for any inconvenience this may have caused.


    Sony Corporation of Hong Kong Limited


    Privacy policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":