Article ID : 00205259 / Last Modified : 11/12/2018

Notice of Free LCD Panel Repair for Owners of BRAVIA LCD TV KD-55X9300D

    April 19, 2018

     

    Dear Valued Sony BRAVIA customers,

    We'd like to announce that there is a LCD panel issue affecting the BRAVIA LCD TV KD55X9300D sold since March 2016, where the symptom described below may appear on its LCD panel.

    As such, the in-warranty terms for the above-mentioned model for such symptom will be extended until 31st January 2021.

    <Affected Model>
    KD-55X9300D

    <Extended Warranty Term>
    Until 31st January 2021

    <Symptom for Free Repair>
    Horizontal Line symptom on the LCD panel display

    <Treatment Method>
    If the diagnosis of the issue is indicated as the affected LCD Panel failure, it will be handled per our internal procedure, even if in-warranty period has expired.

    Please contact Sony technical support hotline for enquiries:
    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    We apologize for any inconvenience this may cause. Your support is greatly appreciated.

     

    Sony Corporation of Hong Kong Limited

     

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