April 19, 2018
Dear Valued Sony BRAVIA customers,
We'd like to announce that there is a LCD panel issue affecting the BRAVIA LCD TV KD55X9300D sold since March 2016, where the symptom described below may appear on its LCD panel.
As such, the in-warranty terms for the above-mentioned model for such symptom will be extended until 31st January 2021.
<Extended Warranty Term>
Until 31st January 2021
<Symptom for Free Repair>
Horizontal Line symptom on the LCD panel display
If the diagnosis of the issue is indicated as the affected LCD Panel failure, it will be handled per our internal procedure, even if in-warranty period has expired.
Please contact Sony technical support hotline for enquiries:
Hong Kong: (852) 2833-5129
We apologize for any inconvenience this may cause. Your support is greatly appreciated.
Sony Corporation of Hong Kong Limited
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.
Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.