Article ID : 00205260 / Last Modified : 11/12/2018

Notice on Free Repair Service for LCD Panel of Sony BRAVIA LCD TV KD-55X9000A

    Update on 29th Mar 2018

    Regarding the notice of Extended In-Warranty Terms of LCD Panel Repair for BRAVIA LCD TV KD-55X9000A announced on Jan 24, 2017, please note that this extended in-warranty term will end on 31st March 2019.

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    January 24, 2017

    Notice on Free Repair Service for LCD Panel of Sony BRAVIA LCD TV KD-55X9000A

    Dear Valued BRAVIA customers,

    We would like to announce that the LCD TV BRAVIA KD-55X9000A sold in Hong Kong since April 2013 may have picture noise, horizontal and vertical line problems caused by the LCD panel.

    Accordingly, Sony will provide a free repair service for the affected model’s LCD panel from now until March 31, 2018.

    <Affected Model>
    KD-55X9000A

    <Extended Warranty Term>
    Until March 31, 2018

    <Symptom for Free Repair>
    Following symptoms caused by LCD panel
    -Abnormal Picture (Picture Noise) (Except Bright Pixel, Dead Pixel, Brightness & Color Uniformity, STBY LED Blinking, No Back Light)
    -Vertical Line
    - Horizontal Line

    <Treatment Method>
    If the issue is specified as the affected LCD Panel failure by the diagnosis, the free repair is also applied in above mentioned period, even if in-warranty period is expired.

    Please contact Sony technical support hotline for enquiries:
    Hong Kong: (852) 2833-5129 
    Macau: 080-0039

    We apologize for any inconvenience this may cause. Your support is greatly appreciated.

     

    Sony Corporation of Hong Kong Limited

     

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