Sony will offer an extension of the free repair service until March 31, 2021.
January 16, 2018
Dear valued Sony customers,
Thank you for your continued support for Sony products.
We have identified that some units of the Interchangeable Lens Digital Camera α9 (ILCE-9) may experience the issue of rattling of the Multi Interface Shoe, which may occur in rare cases when an optional large flash unit is attached and high pressure is applied on it.
To address this issue, we will repair your affected model free of charge until March 31, 2020.
Interchangeable Lens Digital Camera α9 (ILCE-9)
<Affected Serial Numbers>
From 4470001 to 4475048
The rattling of the Multi Interface Shoe may occur in rare cases when an optional large flash unit is attached and high pressure is applied on it.
<How to check the model and serial number>
The serial number is inscribed on the model plate located on the bottom of the camera.
<Period for Free Repair Program>
Until March 31, 2020
Customers with the affected product, please contact Sony technical support hotline for enquiries:
Hong Kong: (852) 2833-5129
Thank you for your understanding and we apologize for any inconvenience this may have caused.
Sony Corporation of Hong Kong Limited
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.