Notice to Customers Using SEL50F14Z Planar T* FE 50mm F1.4 ZA Interchangeable Lens
October 17, 2017
Thank you for your continued support for Sony products.
Sony has discovered that in some of the SEL50F14Z Planar T* FE 50mm F1.4 ZA lenses for our interchangeable-lens digital camera α with E-mount, a fog inside the lens has been found.
To ensure customer satisfaction, Sony will offer free repair program to your affected products if it exhibits the symptom listed below. This free of charge repair service will remain available until October 31, 2019.
[Applicable Model Number]
SEL50F14Z Planar T* FE 50mm F1.4 ZA α (E-mount) interchangeable lenses
[Affected Serial Number]
1800001 - 1810699
- A fog inside the lens has been found
[How to check the model and serial number]
The serial number is inscribed on the model plate located on the side of the lens
[Period for Free Repair]
Until October 31, 2019
Customers with the affected products, please contact Sony technical support hotline for enquiries:
Hong Kong: (852) 2833-5129
We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.
Sony Corporation of Hong Kong Limited
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.