Sony Support

Article ID : 00205272 / Last Modified : 28/12/2018Print

Notice to Customers Using Personal Audio System “CFD-S70”

    Notice to Customers Using Personal Audio System “CFD-S70”

    – Updated on October 25, 2018

     

    October 3, 2017

     

    Thank you for your continued support for Sony products.

    Sony has discovered that some units of Personal Audio System “CFD-S70” may exhibit some of the symptoms mentioned below. This may happen due to a defect of the internal part which reads the data recorded on an Audio CD.

    To ensure customer satisfaction, Sony will repair the affected products without any charge if it exhibits any of the symptoms mentioned below. This free of charge repair will remain available until November 30, 2020.

    [Affected Model Number]
    CFD-S70

    [Symptoms]
    - Audio CD cannot be played back
    - The message “no CD” appears on the display of the product even though an Audio CD has been inserted
    - Sound skips often during the playback of an Audio CD

    [Affected Serial Number]
    To determine if your product may be affected, please check if the serial number of your player is within the following range:

    1000001 - 1115477

    [How to check the model name and serial number]
    The model name and serial number are located at the bottom of the product.

    Note that the serial number label is pasted inside the battery compartment cover. Please open the battery compartment cover to locate the serial number information.

    [Period for Free Repair]
    Until November 30th, 2020

    Customers with the affected products, please contact Sony technical support hotline for enquiries:
    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    We apologise for any inconvenience this may have caused and thank you for your kind understanding and cooperation.

     

    Sony Corporation of Hong Kong Limited

     

    Privacy policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement": http://www.sony.com.hk/portal/privacy/index_e.jsp