Article ID : 00205333 / Last Modified : 13/12/2018

Notice Regarding SxS-1 Memory Cards Formatting Issue – update on October 30, 2014

    Notice Regarding SxS-1 Memory Cards Formatting Issue–update on October 30, 2014

    Sony has completed to set up download site of the SxS-1 card software updater, enabling to fix the UDF formatting issue of SxS-1 memory cards (model name: SBS-16G1B, SBS-32G1A and SBS-64G1A),which is available to download now.

    Please download the software update from the following website: http://www.sony.net/Products/promemory/sxssupport/download/tool/SxSSoftwareUpdater.zip


    October13, 2014

    NoticeRegarding SxS-1 Memory Cards Formatting Issue

    Dear Valued Sony Customer,

    Sony has learned that recorded video clips may potentially be un-readable on these SxS-1 memory cards as described below after UDF formatting on Sony Media Station [XDS series] and Studio Recorder [PMW series] products, and inserted for use on Sony UDF format based XDCAM memory camcorders [PMW series], including the PMW-50 field recorder. Sony is addressing the issue through a software update application planned for download through Sony’s website in late October 2014.

    The subject models of SxS-1 memory card are SBS-16G1B, SBS-32G1A, 2SBS32G1A, SBS-64G1A and 2SBS64G1A. These models also include any of the following combinations as the second and third digits of their serial number: GC, GD, GE, GF, GG, GH, GJ, GK, GL, GM, HA, HB, HC, and HD.

    Product name

    Product serial number

    SBS-16G1B

    SBS-32G1A, 2SBS32G1A

    SBS-64G1A, 2SBS64G1A

    xXXxxxxx

    GC / GD / GE / GF / GG / GH / GJ / GK / GL / GM

    HA / HB / HC / HD

    Sony has also found there are no same issue with SxSPRO series models (SBP-8, SBP-16, SBP-32 and SBP-64A) and SxS PRO+ series (SBP-64B, SBP-128B).

    Until the software update is available, Sony is advising users not to perform UDF formatting of SxS-1 cards in Media Station, and to instead format the cards within XDCAM memory camcorders.

    If you have any questions or require assistance, please contact Sony technical support hotline:

    Hong Kong: (852) 2833-5129

    Macau: 080-0039

    We sincerely apologize for any inconvenience this issue may cause and appreciate your understanding and assistance.

    Sony Corporation of Hong Kong Limited

     

     

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