Notice Regarding SxS-1 Memory Cards Formatting Issue–update on October 30, 2014
Sony has completed to set up download site of the SxS-1 card software updater, enabling to fix the UDF formatting issue of SxS-1 memory cards (model name: SBS-16G1B, SBS-32G1A and SBS-64G1A),which is available to download now.
Please download the software update from the following website: http://www.sony.net/Products/promemory/sxssupport/download/tool/SxSSoftwareUpdater.zip
NoticeRegarding SxS-1 Memory Cards Formatting Issue
Dear Valued Sony Customer,
Sony has learned that recorded video clips may potentially be un-readable on these SxS-1 memory cards as described below after UDF formatting on Sony Media Station [XDS series] and Studio Recorder [PMW series] products, and inserted for use on Sony UDF format based XDCAM memory camcorders [PMW series], including the PMW-50 field recorder. Sony is addressing the issue through a software update application planned for download through Sony’s website in late October 2014.
The subject models of SxS-1 memory card are SBS-16G1B, SBS-32G1A, 2SBS32G1A, SBS-64G1A and 2SBS64G1A. These models also include any of the following combinations as the second and third digits of their serial number: GC, GD, GE, GF, GG, GH, GJ, GK, GL, GM, HA, HB, HC, and HD.
Product serial number
GC / GD / GE / GF / GG / GH / GJ / GK / GL / GM
HA / HB / HC / HD
Sony has also found there are no same issue with SxSPRO series models (SBP-8, SBP-16, SBP-32 and SBP-64A) and SxS PRO+ series (SBP-64B, SBP-128B).
Until the software update is available, Sony is advising users not to perform UDF formatting of SxS-1 cards in Media Station, and to instead format the cards within XDCAM memory camcorders.
If you have any questions or require assistance, please contact Sony technical support hotline:
Hong Kong: (852) 2833-5129
We sincerely apologize for any inconvenience this issue may cause and appreciate your understanding and assistance.
Sony Corporation of Hong Kong Limited
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.
Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.