September 1, 2016
Dear Valued Sony Customer,
It has been confirmed that the “New YouTube on TV” application on certain 2012 Sony BRAVIA TV as listed below will experience symptoms of “Black Screen and Freezing”, or an “Error Message” will be displayed and the video will stop playing. The symptoms being experienced are not due to a fault in the TV.
However, due to these issue Sony has decided to delete the YouTube icon accessible on the affected 2012 BRAVIA TVs after 30th September 2016. The “New YouTube on TV” function will no longer be available on the affected 2012 BRAVIA TVs after 30th September 2016.
Please click here for the list of affected models.
We thank you for your understanding, and apologize for any inconvenience caused.
Sony Corporation of Hong Kong Limited
Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.