Article ID : 00205359 / Last Modified : 28/12/2018

Notice of free inspection for customers using the Dive Door “AKA-DDX1” with the Waterproof Case “SPK-X1” for 4K Action Cam – Updated on 29 July, 2016

    Notice of free inspection for customers using the Dive Door “AKA-DDX1” with the Waterproof Case “SPK-X1” for 4K Action Cam
    – Updated on 29th July 2016


    The “Notice of free inspection for customers using the Dive Door “AKA-DDX1 with the Waterproof Case “SPK-X1” for 4K Action Cam” regarding a free inspection service was announced in July 31, 2015. Sony will offer an extension of the free inspection service until October 31, 2017.

    _________________________________________________________________________________________________________________________________

    July 31, 2015

    Notice of Free Inspection for Customers using the Dive Door “AKA-DDX1” with the Waterproof Case “SPK-X1” for 4K Action Cam


    Dear Valued Sony Customers,

    Thank you for your interest in Sony products.

    It has come to our attention that the REC button of the Digital 4K Video Camera Recorder Action Cam “FDR-X1000V” or “FDR-X1000VR” may sometimes not work when the Waterproof Case “SPK-X1” (optional) is used with the Dive Door “AKA-DDX1” (optional) for underwater shooting to a depth of up to 60 meters.

    We kindly request that customers using the Dive Door “AKA-DDX1” with the Waterproof Case “SPK-X1” to contact Sony Contact Center to request a free inspection.

    Please be advised to bring along the Dive Door “AKA-DDX1” and the Waterproof Case “SPK-X1” for inspection.

    [Affected models]

         

    When the Dive Door “AKA-DDX1” is attached to the Waterproof Case “SPK-X1”.

    [Symptoms]
    When replacing the door of the Waterproof Case “SPK-X1” with the Dive Door
    “AKA-DDX1,” the following may happen depending on the situation.

    ・The REC button does not work.
    ・The waterproof performance degrades due to forceful pressing of the REC button.

    *You can protect the Action Cam up to 10m deep with supplied or separately sold Waterproof Case (SPK-X1) for waterside fun like surfing.

    [Period of free inspection service]
    Until July 31, 2016

    If you have any questions or require assistance, please contact Sony technical support hotline:
    Hong Kong: (852) 2833-5129 
    Macau: 080-0039

    We apologise for any inconvenience this may have caused and thank you for your understanding and cooperation.

     

    Sony Corporation of Hong Kong Limited

     

    Privacy policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":
    http://www.sony.com.hk/portal/privacy/index_e.jsp

    Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.