Article ID : 00205367 / Last Modified : 13/12/2018

Important Notification of Battery Pack VGP-BPS26 in VAIO Personal Computers

    March 2, 2016

     

    Dear Valued Sony VAIO Customers,

    Thank you for your support to VAIO products.

    It has come to our attention that some of the VGP-BPS26 battery packs provided to us by Panasonic, which are used in VAIO E Series personal computers released in February 2013 as well as the below listed VAIO personal computers that have been submitted for repair in the past, may be susceptible to overheating, due to a manufacturing issue. This has the potential to cause burns to the battery packs. We are implementing a free replacement program for the affected battery packs.

    If you are using one of the VAIO personal computer models listed below, please confirm if your battery pack is one of those affected. If it is identified as an affected unit, please immediately remove the battery pack from your PC. With the battery pack removed, you may continue to use your PC safely with an AC adapter in the meantime.

    Please click here to check if your battery is affected by this issue.

    We expect to post an update regarding our schedule for the battery pack replacements by early April 2016.

    Please contact Sony technical support hotline for enquiries:
    Hong Kong: (852) 2833-5129 
    Macau: 080-0039

    VAIO personal computer models that may be equipped with an affected battery pack
    Below are the VAIO personal computer models that may be equipped with an affected battery pack, either because the PC was packaged together with an affected unit at time of purchase or because it was equipped with an affected unit, as a replacement part, during repair.

    Model that may have been sold together with an affected battery pack at time of purchase:
    SVE1513 Series

    Models that may have been equipped with an affected battery pack during repair or customers bought it separately:
    VPCCA1/2/3/4 Series
    VPCCB1/2/3/4 Series
    SVE14A1/2/3 Series
    VPCEH1/2 Series
    VPCEJ1/2 Series
    SVE1411/2/3 Series
    SVE1512/3 Series
    SVE1712/3 Series

    We sincerely apologize for any inconvenience this may cause.

     

    Sony Corporation of Hong Kong Limited

     

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