January 20, 2016
Thank you for using Sony products.
We have found that in rare bright conditions, some of the DSC-RX1RM2 cameras may produce image files with unwanted light.
If you experience this symptom and your camera falls within the serial numbers range listed below, please contact Sony technical support hotline for a free inspection and service:
Hong Kong: (852) 2833-5129
This free inspection is available until March 31, 2018.
If your serial number does not fall within this range, we can assure you that your camera will not present the symptom described above.
[Affected model and serial numbers]
Digital Still Camera DSC-RX1RM2
Affected Serial Number:
- Certain units within the serial number range from 8660005 to 8660252 (HK Version)
We sincerely apologize for any inconvenience that this may cause.
Sony Corporation of Hong Kong Limited
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Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.