Article ID : 00205369 / Last Modified : 28/12/2018

Notice to Customers using Digital Still Camera DSC-RX1RM2

    January 20, 2016

     

    Thank you for using Sony products.

    We have found that in rare bright conditions, some of the DSC-RX1RM2 cameras may produce image files with unwanted light.

    If you experience this symptom and your camera falls within the serial numbers range listed below, please contact Sony technical support hotline for a free inspection and service:
    Hong Kong: (852) 2833-5129 
    Macau: 080-0039

    This free inspection is available until March 31, 2018.

    If your serial number does not fall within this range, we can assure you that your camera will not present the symptom described above.

    [Affected model and serial numbers]
    Digital Still Camera DSC-RX1RM2
    Affected Serial Number:
    - Certain units within the serial number range from 8660005 to 8660252 (HK Version)

    We sincerely apologize for any inconvenience that this may cause.

     

    Sony Corporation of Hong Kong Limited

     

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