Notice to Owners of SEL35F28Z Sonnar T* FE 35mm F2.8 ZA Interchangeable Lens

April 8, 2015

Notice to Owners of SEL35F28Z Sonnar T* FE 35mm F2.8 ZA Interchangeable Lens

Thank you for your interest in Sony products.

Sony has recently become aware that some of the SEL35F28Z Sonnar T* FE 35mm F2.8 ZA E-Mount lens sold during and after November 2014 are experiencing an issue when customers attempt to update the software to the new version released from March 4, 2015 (from Ver. 01 to Ver. 02).

Sony is planning to offer free of charge repairs for the affected lenses.

Should the software update complete successfully, customers need not send the lens for repair.

[Symptoms]
The software update stops and does not complete when the customer initiates the software update (from Ver. 01 to Ver. 02).

Update that has stopped and does not complete

Update that is proceeding normally

If the above symptom is exhibited please remove the battery from the camera.

The lens can still be used with the pre-update Ver.01 software.

[How to check the software version]
1） Turn on the camera
2） Select [Menu] → [Setup] → [Ver,]
The software version installed on the lens will be displayed (as below).

[Affected model and serial numbers]
 SEL35F28Z Sonnar T* FE 35mm F2.8 ZA
 α™ (E-Mount) interchangeable lenses
 Purchase during or after November 2014

To determine whether your SEL35F28Z Sonnar T* FE 35mm F2.8 ZA lens may be affected, 

click here to validate the serial number.

[How to check the model and serial number]
Inscribed on the side of the lens

[Period of free repair service]
Until March 31, 2016

If you have any questions or require assistance, please contact Sony technical support hotline:
Hong Kong: (852) 2389-3202
Macau: 080-0039

We apologize for any inconvenience this may have caused and thank you your understanding and cooperation.

Sony Corporation of Hong Kong Limited

Privacy policy

Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.
With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement": http://www.sony.com.hk/portal/privacy/index_e.jsp
Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension use your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.