Article ID : 00205861 / Last Modified : 17/12/2018

Notice to Owners of SEL35F28Z Sonnar T* FE 35mm F2.8 ZA Interchangeable Lens

    April 8, 2015

    Notice to Owners of SEL35F28Z Sonnar T* FE 35mm F2.8 ZA Interchangeable Lens

    Thank you for your interest in Sony products.

    Sony has recently become aware that some of the SEL35F28Z Sonnar T* FE 35mm F2.8 ZA E-Mount lens sold during and after November 2014 are experiencing an issue when customers attempt to update the software to the new version released from March 4, 2015 (from Ver. 01 to Ver. 02).

    Sony is planning to offer free of charge repairs for the affected lenses.

    Should the software update complete successfully, customers need not send the lens for repair.

    The software update stops and does not complete when the customer initiates the software update (from Ver. 01 to Ver. 02).

    Update that has stopped and does not complete

    Update that is proceeding normally

    If the above symptom is exhibited please remove the battery from the camera.

    The lens can still be used with the pre-update Ver.01 software.

    [How to check the software version]
    1) Turn on the camera
    2) Select [Menu] → [Setup] → [Ver,]
    The software version installed on the lens will be displayed (as below).

    [Affected model and serial numbers]
     SEL35F28Z Sonnar T* FE 35mm F2.8 ZA
     α™ (E-Mount) interchangeable lenses
     Purchase during or after November 2014

    To determine whether your SEL35F28Z Sonnar T* FE 35mm F2.8 ZA lens may be affected, 

    click here to validate the serial number.

    [How to check the model and serial number]
    Inscribed on the side of the lens

    [Period of free repair service]
    Until March 31, 2016

    If you have any questions or require assistance, please contact Sony technical support hotline:
    Hong Kong: (852) 2389-3202
    Macau: 080-0039

    We apologize for any inconvenience this may have caused and thank you your understanding and cooperation.

    Sony Corporation of Hong Kong Limited

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