Article ID : 00205870 / Last Modified : 17/12/2018Print

Notice to Request to Stop Using Home Audio System CMT-SX7

    July 24, 2015

    Request to Stop Using Home Audio System CMT-SX7

    Dear Valued Sony Customers,

    It has come to our attention that the CMT-SX7 marketed in Hong Kong may possibly display the following symptoms due to an issue with certain electrical parts:
    1. Music cannot be played back normally, some noise disturbance may experienced;
    2. High frequency signals, not audible to humans, may be experienced High frequency signals, not audible to humans, from the speaker or headphones. This would be at the sound pressure level equivalent to high volume headphones.
    3. The tweeter on the speakers may deteriorate due to its built-up temperature. If this occurs, there may be slight smoke visible or unusual odour. (These conditions do not damage the surrounding of the speaker.)

    [Tweeter on the speaker]
    Indicated by the red circle below

    If you have one or more of the CMT -SX7, please immediately stop using and unplug the product from the mains.

    We will be providing an effective countermeasure soon.

    We sincerely apologise for any inconvenience this may cause.

    If you have any questions or require assistance, please contact Sony technical support hotline:
    Hong Kong: (852) 2389-3202
    Macau: 080-0039

    We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

    Privacy policy

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.
    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":
    Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension use your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.