Article ID : 00205941 / Last Modified : 18/12/2018Print

Notice to Owners of Walkman NWZ-WS613 for Repair

    November 19, 2015

    Notice to Owners of Walkman NWZ-WS613 for Repair

    Thank you for your continued interest in Sony products.

    Sony has discovered that some units of Walkman NWZ-WS613 may exhibit some of the symptoms mentioned below.

    To ensure customer satisfaction, Sony will repair the affected products without any charge if it exhibits any of following symptoms mentioned below.

    - Volume button on the Walkman does not work
    - Mode button on the Walkman does not work
    - No volume from the Walkman (or the volume level decreases to zero immediately) during playback
    - Static noise which is not heard from the audio source file is experienced from the left side of the earphones
    - Unable to confirm the Bluetooth status as the Bluetooth Lamp keeps alternating between being lighted in Red and Blue, or continuously lighted in Blue
    - Charging stops after “OPR (Operation)” lamp flashes in Red twice

    [Affected Models and Serial Number]
    Affected Models: NWZ-WS613

    Affected Serial Numbers:
    To determine whether your Walkman may be affected, click here to validate the serial number.

    [How to check the model and serial number]
    The model and serial number are located on the back of the Walkman (Right side)

    [Eligible period for warranty term] From 19th Nov 2015 to 30th Jun 2017

    For enquiries, please contact Sony technical support hotline:

    Hong Kong: (852) 2389-3202

    Macau: 080-0039

    We apologize for any inconvenience this may have caused and thank you for your kind understanding and cooperation.

    Sony Corporation of Hong Kong Limited

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    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services. With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement": Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.