Article ID : 00206323 / Last Modified : 28/12/2018Print

Notice to Owners of SDXC/SDHC UHS-II Memory Cards SF-M32/M64/M128

    February 10, 2017


    Thank you for your continued support to Sony products.

    We recently found that the SF-M32/M64/M128 memory cards cannot be recognized by specific UHS-II product* or that it takes a longer time to recognize the SF-M32/M64/M128 with specific UHS-II product* (Normally, it should be recognized in less than one second).

    To address this issue, we are implementing a free replacement program for affected SD cards.

    * Sony confirmed this issue with the below product. (As of February 2017)

    Digital single-lens reflex camera OM-D E-M1 Mark II made by Olympus Corporation (when used with UHS-II compatible slot)

    * Please note that this issue might happen to products which will be released in the future.

    [Affected products: SF-M32, SF-M64, SF-M128]

    [Check Whether or Not SD card is affected]

    The affected SD card does not have a marking on the backside as the below image.

    [Period of free replacement program]

    Until March 31, 2018

    For enquiries, please contact Sony technical support hotline:
    Hong Kong: (852) 2833-5129 
    Macau: 080-0039

    We sincerely apologize for any inconvenience this may cause.


    Sony Corporation of Hong Kong Limited


    Privacy Policy Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":

    Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.