March 28, 2019
Dear Valued Customer,
Recently, a potential loss of power to the TV caused by a specific component issue, may affect a limited number of BRAVIA LCD TV models. The affected models include the KDL-60W850B and KDL-70W850B which were available for purchase from 2014 February. In rare cases, affected TVs may emit smell or smoke.
To determine if your product may be affected, please click here and validate the serial number.
[How to Identify the Model Name & Set Serial Numbers]
Please click here for more information.
Important: If you own one of the products mentioned and notice any abnormality (e.g. loss of power, smell or smoke), please turn affected TV set off immediately, unplug the power cable and stop using the affected TV.
To ensure customer satisfaction, Sony will repair the affected TVs without any charge upon evaluation. Customers with the affected TVs are requested to contact Sony technical support hotline:
Hong Kong: (852) 2833-5129
We sincerely apologize for any inconvenience caused. Thank you for your understanding and cooperation in this matter.
Sony Corporation of Hong Kong Limited
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.