July 27, 2017
Dear valued BRAVIA customers,
Some KD-X9300D series BRAVIA televisions may experience that they will not power on due to an issue with the power supply circuit board.
To address this issue, subject to the terms and conditions in the Limited Warranty that accompanied the affected models, we will repair your affected model free of charge, through January 31, 2021.
If diagnosis confirms that the issue is caused by the power supply circuit board failure, your affected model television will be repaired, free of charge, subject to the terms and conditions of Limited Warranty that accompanied the affected model, through January 31, 2021.
If you have an affected model that did not power on, please contact Sony technical support hotline for enquiries:
Hong Kong: (852) 2833-5129
Thank you for your support and we apologize for any inconvenience this may cause.
Sony Corporation of Hong Kong Limited
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.