Article ID : 00232328 / Last Modified : 23/09/2019

Notice to customers using PlayMemories Home, Action Cam Movie Creator, MVR Studio and Sony Raw Driver

    September 18, 2019

    Thank you for your continued interest in Sony products. 
     

    We would like to inform users that download services for the Windows 32-bit and Mac versions of PlayMemories Home, Action Cam Movie Creator MVR Studio and Sony Raw Driver will cease on March 31, 2020.

    [For Windows users]
    Download services for the following software will cease on March 31, 2020:

    ・Windows 32-bit version of PlayMemories Home
    ・Windows 32-bit version of Action Cam Movie Creator
    ・Windows 32-bit version of MVR Studio
    ・Sony Raw Driver

    Note: Windows 64-bit versions of PlayMemories Home and Action Cam Movie Creator will still be available.

    [For Mac users]
    Download services for the following software will cease on March 31, 2020:

    ・Mac version of PlayMemories Home
    ・Mac version of Action Cam Movie Creator
    ・Mac version of MVR Studio

    * If macOS is updated to macOS 10.15, you will no longer be able to use PlayMemories Home, Action Cam Movie Creator, and MVR Studio.

    There are no plans to release new versions of PlayMemories Home, Action Cam Movie Creator, and MVR Studio that support macOS.
     
    * Customers will only be able to use the Windows 64-bit versions of PlayMemories Home and Action Cam Movie Creator following the termination of the above mentioned download services.

    If customers with the affected models have any enquiries, please contact Sony technical support hotline:
    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    We would like to apologize for any inconvenience caused and thank you for your understanding.

     

    Sony Corporation of Hong Kong Limited

     

    Privacy policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement": http://www.sony.com.hk/portal/privacy/index_e.jsp