Article ID : 00246334 / Last Modified : 23/06/2020

Notice of Replacement program for affected SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification SD memory cards

    Thank you for your interest in Sony products.

    We have found an issue that with some SD memory cards of SF-M series, SF-M series TOUGH specification and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly on the card when shooting movies using a camera* compatible with listed video speed class.
      * The camera compatible with video speed class V60/V90 etc. as recommended recording media

    To address this issue we are implementing a free replacement program for affected SD memory cards.

     

    [Applicable Models]
       “SF-M series” Memory Cards

    • SF-M64 **
    • SF-M128 **
    • SF-M256 **

    ** Applicable cards can be identified only by the presence of “V60”, “R:277MB/s” and “W:150MB/s” on the card frontside.

       “SF-M series TOUGH specification” Memory Cards

    • SF-M64T
    • SF-M128T
    • SF-M256T

    “SF-G series TOUGH specification” Memory Cards

    • SF-G32T
    • SF-G64T
    • SF-G128T

    [How to identify affected SD Memory Cards]
    SF-M series: 
    Applicable cards can be identified by the presence of “R:277MB/s and W:150MB/s” (V60) on the card frontside. To check whether your card is affected, look for a star mark at the lower left corner on the back of the card.
    If your card has NO star mark, your card is affected by this issue.

    SF-M series TOUGH specification: 
    To check whether your card is affected, look for a star mark on the lower left corner at the back of the card.
    If your card has NO star mark, your card is affected by this issue.

    SF-G series TOUGH specification: 
    To check whether your card is affected, look for a star mark and an alphanumeric at the lower corner on the back of the card.
    If your card has NO star mark and has an alphanumeric beginning with “TV”, your card is affected by this issue.
    (If your card has an alphanumeric beginning with “TR” or has a star * mark, your card is not affected by this issue.)


    [Resolution]
    We are offering free replacements for affected SD memory cards from 11 June 2020 until 31 March 2022.

    If you have an affected SD memory card, please call Sony Technical Support hotline to arrange for your free replacement at:

    Hong Kong: (852) 2833-5129
    Macau: 080-0039

     

    IMPORTANT: We cannot transfer the contents from your affected SD memory card to the replacement card. When sending the card for replacement, please copy the contents from your card to your computer or other storage device before removing the contents from your card. 

     

    We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

     

    Sony Corporation of Hong Kong Limited

     

    Privacy Policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

     

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":

    http://www.sony.com.hk/portal/privacy/index_e.jsp