Sony Support

Article ID : 00253791 / Last Modified : 25/08/2022Print

Notice to customers using Wireless Stereo Headset, WI-SP510 - Updated on 25th Nov 2021

    Dear Customer,

     

    Thank you for your continued interest in Sony products.


    Sony has discovered that some units of WI-SP510 may not be able to power on due to water corrosion issues within the unit body structure.

     

    To address this issue, we are implementing a free repair program for the affected units. This free repair program will start late Dec 2020 and will remain available until November 30th, 2022 (Updated on November 25th, 2021). 

     

    [Applicable Model]
    WI-SP510

     

    [Affected Serial Number]
    To determine if your product may be affected, please click here to validate the serial number.

     

    [How to check the model name and serial number]

    The model number is located on the built-in rechargeable battery. 

    The serial number is printed on the right side.

     

    [Period for Free Repair]
    From late December 2020 to November 30th, 2022 (Updated on November 25th, 2021)

     

    If you have an affected product, please contact Sony Technical Support hotline at:

    Hong Kong: (852) 2833-5129
    Macau: 080-0039

     

    We apologize for any inconvenience caused and thank you for your kind understanding and cooperation.

     

     

    Sony Corporation of Hong Kong Limited

     

    Privacy Policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

     

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":

    http://www.sony.com.hk/portal/privacy/index_e.jsp