Article ID : 00272502 / Last Modified : 25/11/2021Print

When the smartphone is turned off, it will not charge even if the charger is inserted via this unit.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Solution/ Information

    To charge your smartphone from the off state, connect the charger directly to your smartphone.
    When charging via this unit, turn on the smartphone.