Article ID : 00205357 / Last Modified : 13/12/2018

Free Repair Program for VAIO Fit 11A Personal Computer [Important]

    April 24, 2014

    Free Repair Program for VAIO Fit 11A Personal Computer

     

    Dear Valued Sony VAIO Customers,

     

    This is an update to our announcement titled “Request to Stop Using VAIO Fit 11A Personal Computer,” on April 11, 2014, in which we advised that we were identifying those affected VAIO Fit 11A PCs by serial numbers, and developing a program either to repair or replace them at no charge or to refund the purchase price for the affected PCs.

     

    As safety is our primary concern, we again request that if you have the VAIO Fit11A PC model listed below, please immediately discontinue using it, shut down and unplug the PC from the mains.

     

    We will work with our supplier to start replacing the third-party manufactured battery packs from May 19, 2014. If you have the affected model listed below, please contact Sony Contact Centre(Hong Kong: (852) 2833-5129/ Macau: 080-0039) to arrange for the battery replacement.

     

    For any customers who do not wish to participate in the repair program listed above, please contact Sony Contact Centre by July 31, 2014. We will accept returns and offer full refunds for the affected PCs.

    We sincerely apologize for the inconvenience this has caused.

     

    [Affected model] VAIO Fit 11A Personal Computer

    SVF11N18CGB

    SVF11N18CGP

    SVF11N18CGS

    *VAIO Fit 13A/14A/15A are unaffected.

     

    Sony Corporation of Hong Kong Limited

     

     

    How to check the product name:

     

    Privacy policy

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement": http://www.sony.com.hk/portal/privacy/index_e.jsp

    Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.


     

    April11,2014

    Request to Stop Using VAIO Fit 11A Personal Computer

     

    Dear Valued Sony VAIO Customers,

     

    It has come to our attention that some of the internal, non-removable battery packs provided to us by a third party supplier and included in VAIO Fit 11A released in February 2014 have the potential to overheat resulting in partial burns to the housing of the PC.

     

    If you have one or more of the VAIO Fit 11A model listed below, please immediately discontinue use, shut down and unplug the PC from the mains. We are currently identifying affected PCs by serial numbers and developing a program to repair or replace the affected PCs at no charge, or to refund the purchase price for the affected PCs, in accordance with the program. We expect to post a program announcement with details within two weeks. In the meantime, as your safety is our primary concern, we ask again that you please refrain from using the below-listed model and contact us, until you further hear from us in the program announcement.

     

    [Target model] personal computer VAIO Fit 11A

    SVF11N18CGB

    SVF11N18CGP

    SVF11N18CGS

     

    Customers who own the affected model or for enquiries, please contact Sony Contact Centre as follows:-

    Hong Kong: (852) 2833-5129

    Macau: 080-0039

    We sincerely apologize for any inconvenience this may cause.

     

    Sony Corporation of Hong Kong Limited

     

     

    How to check the product name:

     

     

    Privacy policy

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement": http://www.sony.com.hk/portal/privacy/index_e.jsp

    Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.