November 14, 2019
Free inspection and repair service for owners of E-mount lens FE 16-35mm F2.8 GM “SEL1635GM”
Thank you for your interest in Sony products.
Sony has recently become aware that some units of the E-mount lens FE 16-35mm F2.8 GM “SEL1635GM” for Interchangeable Lens Digital Camera αTM (Sales started: July 26, 2017) may cause the camera to be inoperable or the function of the rear monitor of the camera may be affected, when the lens is attached.
Sony will offer free inspection and free of charge repairs for the affected lenses.
[Applicable Model and Serial Number]
E-mount lens FE 16-35mm F2.8 GM “SEL1635GM” for Interchangeable Lens Digital Camera αTM
To determine whether your E-mount lens FE 16-35mm F2.8 GM “SEL1635GM” for Interchangeable Lens Digital Camera αTM may be affected, click here to validate the serial number.
[How to check the serial number]
The serial number can be found on the model plate located at the bottom of the lens.
[Period of Free Repair Service]
Today until March 31, 2023
Please contact Sony technical support hotline for enquiries:
Hong Kong: (852) 2833-5129
We apologize for any inconvenience caused and thank you for your understanding and cooperation.
Sony Corporation of Hong Kong Limited
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.