Article ID : 00205261 / Last Modified : 28/12/2018

Notice to Owners of the FE 24-105mm F4 G OSS Lens

    February 12, 2018

     

    Thank you for your interest in Sony products.

    Some units of the FE 24-105mm F4 G OSS Lens may experience out of focus under certain shooting conditions.

    To address this issue, we will repair your affected lens free of charge until March 31, 2020. If you have an affected unit, please contact Sony Service Centre.

    [Symptoms] 
    The following symptom may occur under certain shooting conditions

    - The lens does not focus when autofocus shooting with close aperture
    - The lens is out of focus when changing the aperture after focusing with manual focus

    [Applicable Model and Serial Number]
    SEL24105G FE 24-105mm F4 G OSS lens

    To determine whether your lens may be affected, click HERE to validate the serial number.

    [How to check for the serial number]
    Inscribed on the model plate located on the side of the lens

    [Period for Free Repair Service]
    Until March 31, 2020

    Customers with the affected product, please contact Sony technical support hotline for enquiries:
    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    Thank you for your understanding and we apologize for any inconvenience this may have caused.

     

    Sony Corporation of Hong Kong Limited

     

    Privacy policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement": http://www.sony.com.hk/portal/privacy/index_e.jsp