Article ID : 00229637 / Last Modified : 04/07/2019

GPS Positioning Date Display Issue Notice

    July 4, 2019

     

     

    Dear Valued Sony Customers,

     

    Sony has identified an issue where the GPS positioning date is displayed incorrectly on affected Digital Cameras, Video Cameras and Digital Recording Binoculars. This is due to the GPS date information not being correctly recognized and unintentionally changed to an incorrect date. Besides, the Auto Time Correct function is not working properly as it should. This issue was caused by the "GPS Week Number Rollover (*)" phenomenon, which occurred on April 7th, 2019 (Japan time).

     

    (*)The week number in the date sent by the GPS satellite resets to 0 every 1024 weeks.

     

    This phenomenon affects the following Handycam® Digital Video Cameras, Digital Recording Binoculars, α (Alpha™) Interchangeable Lens Digital Cameras and Cyber-shot® Digital Still Cameras released between 2010 and 2013.

     

    Affected Models

    [Handycam® Digital Video Cameras]

    • HDR-PJ760VE, HDR-TD20VE
    • HDR- CX430VE, HDR-PJ790VE, HDR-TD30VE

     

    [Digital Recording Binocular] 

    • DEV-50V

     

    [Cyber-shot® Digital Still Camera]

    • DSC-HX5V
    • DSC-HX7V, DSC-HX9V, DSC-HX100V, DSC-TX100V

     

    [α (Alpha™) Interchangeable Lens Digital Cameras ]

    • SLT-A55V      
    • SLT-A77V
    • SLT-A99V
    • SLT-A65V

     

    Solution

    • In order to correct this issue and avoid future occurrence, please set Auto Time Correct to Off and set the correct time again before using the product.

     

     

    For enquiries, please contact Sony technical support hotline:

    Hong Kong: (852) 2833-5129
    Macau: 080-0039

     

    We would like to apologize for any inconvenience caused and hope you will continue to support Sony products.

     

     

    Sony Corporation of Hong Kong Limited

     

     

    Privacy policy

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

     

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":

    http://www.sony.com.hk/portal/privacy/index_e.jsp