Article ID : 00150748 / Last Modified : 11/04/2018

What to do when an error appears while using Netflix

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Try the following on your Internet video device.

  • Wait for a moment, then launch Netflix again.
  • Unplug the power cord (mains lead), then plug it back in.
  • Clear the application data.
     Example settings sequence (for Android TV):
     HomeSettingsAppsSystem appNETFLIXClear dataOK
  • Perform a software update.
  • Uninstall the Netflix application, then reinstall it.
  • Perform a Factory Reset.