Article ID : 00206121 / Last Modified : 20/12/2018

How to find TV model no. and serial no?

    How to find TV model no. and serial no?


    You can find the television model & serial number by the following:
    Method 1: At the back of the product


    Android TV:


    The serial number of a product is usually a 7 digit number printed on a label at the back of Television; though it can sometimes be tucked away somewhere, such as in a compartment. You may find it beneath a barcode, sometimes as an isolated seven digits of a longer sequence of numbers.
    Non-Android

    Non-Android TV:
    The serial number of a product is usually a 7 digit number printed on a label at the back of Television (when you facing the TV, the label is located at right hand side).

     

    Method 2: At the back of the product
    For Android TV, please refer the steps below:
    Press “HELP” button on the TV remote control

            

    Usebutton to scroll downward, then select [System information] under [Troubleshooting and system information].

    You can find <model no> and <serial number> under [System information]

    Remarks:
    The procedure of checking TV model and serial number are varied in different models, please contact Customer Service Hotline 2833 5129 if you cannot locate the information.
    For Non-Android TV, please refer the steps In the TV System Information Screen.

    Method 3: On your product box


    There is a bar code label sticker on the Television box, model number is start from prefix “KDL” or “KD”, then serial number is the 7-digits number (red colour) is showing like this “S01-XXXXXXX-X”.