Article ID : 00112101 / Last Modified : 27/11/2019

Registering my Touchpad Remote Control or Voice Remote Control always fails.

Failed to register the Voice Remote Control function.

    Follow the steps below to re-pair the remote control.

    1. Remove the batteries from the remote control and reinsert them.
    2. Set Bluetooth settings in Settings to Off, then set it to On again.
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Remotes & Accessories — Bluetooth settings.
        • Select Bluetooth settings.
      4. Select Bluetooth, then disable the function.
      5. Select Bluetooth again, then enable the function.
    3. If the TV and remote control are paired, unpair them.
      Follow the steps below to check if they are paired.
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Remotes & Accessories — Bluetooth settings.
        • Select Bluetooth settings.
      4. Check if the device information (ex: SONY TV RC MIC 001) of the remote control is displayed.
        • If the device information of the remote control is not displayed, check step 4 below.
        • If the device information of the remote control is displayed, use the following procedure to unpair.
          1. Select the device information of the remote control.
          2. Select Unpair.
          3. Select OK.
    4. Re-pair the remote control.
      NOTE:
      • If the Remote Control is registered to a different TV, turn off that TV, and then follow the steps below to reregister your Remote Control to the desired TV.
      • There are two types of remote controls referred to in this answer. The microphone mark is printed on both types, as shown in this image.
      • The position of the microphone button/mark may vary, depending on your region or model.

        The image of remote controls with the microphone mark.
         
        1. Touchpad Remote Control
        2. Remote control that supports voice recognition

    When using Type A (Touchpad Remote Control)
    When using Type B (Remote control that supports voice recognition), check the following.


    Type A (Touchpad Remote Control)

    Check the following.

    When pairing using the IR Remote control

    1. Turn on the TV.
    2. On the IR Remote control, press the HOME button.
    3. Select  Settings.
    4. Select Touchpad Remote Control settings in the Network & Accessories category.
    5. Select Pair Touchpad Remote Control.
    6. Select Yes.
    7. Follow the on-screen instructions.

    When pairing without the use of the IR Remote control

    1. Turn on the TV.
    2. On the back panel of the TV, press the INPUT button for 7 seconds.
      NOTE: The following image provides an example of the INPUT button.
      the image of the INPUT button on the back panel of the TV
    3. Follow the on-screen instructions.

    NOTES:

    Type B (Remote control that supports voice recognition)

    check the following.

    1. Turn on the TV.
    2. On the remote control, press the HOME button.
    3. Select  Settings.
    4. The next steps will depend on your TV menu options:
      • Select Remotes & Accessories — Remote control — Activate the MIC button (or Connect via Bluetooth).
      • Select Voice Remote Control or Remote controlActivate Image (MIC) button or Connect via Bluetooth.
    5. Follow the on-screen instructions.

    NOTE: Due to the restrictions of Bluetooth Low Energy, when the TV that contains the remote control’s pairing information remains ON, the registration will fail.