Article ID : 00204935 / Last Modified : 29/10/2020

How to use the wireless headphones touch sensor control panel

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

    About the Touch Sensor

    There is a touch sensor control panel in the right housing part of the wireless headphones. When using the touch sensor control panel, you can perform operations with taps and swipes, without using the buttons on the headphones.

    image of the headphones

    1. Touch sensor control panel

    What you can do with the Touch Sensor control panel

    You can perform the following operations with the touch sensor control panel.


    Listening to ambient sound (Quick Attention Mode)

    Quick Attention Mode is a function that makes it easier to hear ambient sound without removing the headphones by lowering the volume of currently playing music, phone calls, and ringtones. This function is convenient for when you want to hear announcements quickly on an airplane, or for making conversation at the register when shopping.

    How to use:
    Activate Quick Attention Mode by touching the whole touch sensor control panel on the right side of the headphones with your hand.
    This function is only active while you are touching the panel. Remove your hand from the touch sensor control panel to end it.

    • Correct operation example:
      image of correct operation example
       
    • Incorrect operation example:
      image of incorrect operation example

    The touch sensor control panel may not operate correctly if it is not completely covered, or if your hand is not in contact with it. You can also check the detailed instructions in the following video.
    (The video is using the WH-1000XM3 as an example.)

    Tutorial:
    Learn how to turn captions on or off when watching Internet videos from YouTube


    Controlling an audio device (Audio Control)

    If your Bluetooth device supports device operation function AVRCP (Audio Video Remote Control Profile), it can perform the following operations:


    Functions for phone calls

    If your mobile device supports HFP (Hands-free Profile) or HSP (Headset Profile), you can answer a call, end a call, or cancel an outgoing call.

    You can also check the detailed instructions in the following video.
    (The video is using the WH-1000XM3 as an example.)

    Tutorial:
    Learn how to turn captions on or off when watching Internet videos from YouTube

    NOTE: If your mobile device supports HFP (Hands-free Profile), you can start up the voice dial function, or switch the call device between the headset and the mobile device. For more details, refer to the headphones Help Guide.


    Speaking with someone while wearing the headset (Speak-to-Chat)

    NOTE: The Speak-to-Chat function is supported for WH-1000XM4 only.

    If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear.

    In the factory setting, Speak-to-Chat is disabled. To enable it, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat activated”.

    Tutorial:
    Learn how to turn captions on or off when watching Internet videos from YouTube

    NOTES:

    • The Speak-to-Chat mode activates when the person wearing headphones speaks. If you speak too short or speak quietly, the headphones may not detect your speech. If this is the case, try speaking longer and with a louder voice.
    • The Speak-to-Chat mode will end when the headphones do not detect any audio spoken by the person wearing the headset for 30 seconds or more.
    • For more details about the function, refer to the headphones Help Guide.