Article ID : 00230467 / Last Modified : 17/09/2019

The Voice Assist function (Google app, Siri) does not work or recognize my commands.

    Connect the headset to a Voice Assist compatible mobile device, then quickly press and release the Power/Play/Call button twice. This will activate the Voice Assist feature.
    NOTE: The power will turn off if you hold the Power/Play/Call button too long.

    image of the power, play, call button

    The Voice Assist may not hear or not recognize a command if the headset microphone is covered by or rubbing against your clothes.
    Make sure the position of the microphone (A) is away from your clothing or other objects.

    image of microphone button

    1. Microphone