By joining My Sony “Sonnion Program” (“Sonnion Program”), continuing to redeem the Sonnion points (“Sonnion Points”) or members’ benefits (“Members’ Benefits”) provided by Sony Corporation of Hong Kong Limited (“Sony HK”), it means that you agree to the following terms and conditions (“Terms and Conditions”):

  1. 1. Sonnion Program under My Sony Members (“Members”) is personal to the registered Member only. The Sonnion Points and Members’ Benefits under the Sonnion Program are non-transferrable.
  2. 2. Each person is entitled to join one My Sony membership.
  3. 3. To verify My Sony membership, Members may be required to present identity document for verification. No physical or electronic card will be issued.
  4. 4. Sonnion Points can be earned by any spending at Sony Stores in Hong Kong, Sony Store, Online (Hong Kong) and Sony’s Tele-Sales Hotline or any subscription of warranty services, sign up for roadshow and any other ways that may be published by Sony Hong Kong from time to time. The Sonnion Points offer may be changed from time to time without further notice to you. Sonnion Points cannot be earned from other sales channels, purchase of Premium Services, purchase from online bidding and Sony Studio. How you can earn the Sonnion Points, please visit https://www.sony.com.hk/rewards/home/en from to time to time.
  5. 5. The Members’ Benefits under Sonnion Program cannot be used in conjunction with other promotional offers.
  6. 6. My Sony ID (Email/Phone no.) must be presented at point of purchase for Sonnion Points earning and redemption of Members’ Benefits. Member may need to be verified identity by documents. Member can login in https://www.sony.com.hk/rewards/home/en to check their Sonnion Points and redemption record under the Sonnion Program.
  7. 7. In any circumstances, if there is any dispute between you and Sony HK , Sony HK shall have final and absolute discretion.
  8. 8. Once redemption of Sonnion Points or Members’ Benefit has been confirmed by computer system, no cancellation or change can be accepted.
  9. 9. If there is any abuse or misuse of Sonnion Program, Sony HK shall have the final and absolute discretion including but not limited to termination or suspension of membership. All Sonnion Points earned and Members’ Benefits may be forfeited without further notice.
  10. 10. Though Sony HK will pay reasonable efforts to notify Members of any material change of the Terms and Conditions, Members must visit https://www.sony.com.hk/rewards/home/en to read and understand the latest version of Terms and Conditions. Sony HK may change the Terms and Conditions from time to time without further notice to Members. Sony HK will not be liable for any loss or damages resulting from any amendment to the Terms and Conditions.
  11. 11. If there is any discrepancy between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.

Terms and Conditions for Sonnion Program Members’ Tier

Members’ Tier

  1. 1. There are total four Member Tiers in Sonnion Program, they are Bronze, Silver, Gold and Platinum. The Sonnion Points earning factor upon spending in Sony Store and Sony Store, Online vary among tiers, for Bronze and Silver as 1x, while for Gold is 1.5x and Platinum is 2x respectively.
  2. 2. The Member Tier for current My Sony member will be based on the past spending in Sony Store or Sony Store, online.
  3. 3. Member Tier will be expired after 12 months upon the member tier join date unless they earn enough point to keep or upgrade the tier before the expiry date. Please find the details as below:

Members’ Tier Evaluation (Upgrade)

  1. 1. Tier evaluation will be based on the Sonnion Points earned. Member can be upgraded to the next tier if Sonnion Points requirement of the next upper tier is fulfilled before tier expiry. All upgrades will take effect on the next day upon the requirement is fulfilled. Sonnion Points requirements are set as below:
  2. Current Tier Points Earned Upgraded Tier
    Bronze >20,000 Silver
    Silver >50,000 Gold
    Gold >100,000 Platinum
    Platinum N/A N/A
  3. 2. Tier join date will be updated after upgrade, another 12 months of member tier period will be entitled.
  4. 3. Multiple tier upgrades are not allowed, Member can only upgrade to the next upper tier at a time despite the spending reached up to the highest tier level. For example, you are a Bronze tier. You spent HK$100,000 in a single transaction, you will be upgraded to Silver tier.

Members’ Tier Evaluation (Keep or Downgrade)

  1. 1. Member Tier will be downgraded if minimum Sonnion Points requirements are not fulfilled before tier expiry date, requirements are listed as below,
    1. a. Bronze: No minimum point requirement
    2. b. Silver: 20,000 Sonnion Points
    3. c. Gold: 50,000 Sonnion Points
    4. d. Platinum: 100,000 Sonnion Points
  2. 2. Tier join date will be updated after tier downgrade, another 12 months of member tier period will be entitled.
  3. 3. Member Tier expiry date will be updated upon minimum Sonnion Points requirements are fulfilled.

Terms and Conditions for Sonnion Points


General

  1. 1. All Sonnion Points will be expired and reset to zero on 31st Mar, at 11:59pm each year, except Sonnion Points earned within 17th – 31st Mar(both dates inclusive) , the expiry date will be extended to 15th Apr of the same year.
  2. 2. Sonnion Points is personal to the registered Members only and cannot be transferred to other members.
  3. 3. Under any circumstances, Sonnion Points obtained by improper channels shall be forfeited at the sole and absolute discretion of Sony.
  4. 4. Members can check the Sonnion Points balance at any time through their My Sony Members’ accounts.
  5. 5. Member should retain the original of the invoice and receipt of purchase record for future verification by Sony HK, if necessary. If the proof of purchase cannot be shown upon the request by Sony HK , Sony HK reserves the rights to cancel any Sonnion Points earned and to recover the equivalent value of any promotional item which has already been redeemed.
  6. 6. Sony HK reserves the rights to determine the Sonnion Points offer, usage and validity and to make relevant adjustments at its sole and absolute discretion without prior notice.
  7. 7. In case of any lost of Sonnion Points arising from dishonest of any third parties or crimes, Sony HK shall not accept any liability and will not credit the lost Sonnion Points to the Members. Members are required to keep confidential of their personal identifiers, login ID or password.
  8. 8. Sony HK may from time to time change the redemption products, services and Members’ Benefits in its sole and absolute discretion. It is the sole responsibility of Members to refer the specific terms and conditions for the redemption.

Earning


Members can earn Sonnion Points from the following regular activities: Change of Sonnion Points earning methods will be updated from time to time. Please refer to this for timely Sonnion Points earning activities at www.sony.com.hk/rewards/home/en.

A. Spending in Sony Store

  1. 1. Members can earn Sonnion Points by spending in Sony Stores in Hong Kong, Sony Store, Online (Hong Kong) and Sony’s Tele-Sales Hotline. Other sales channels are excluded. Sonnion Points do not apply to Premium Services. Premium Services means support and repairing services including warranty service provided by Sony HK.
  2. 2. For purchase made at Sony Stores Hong Kong, Members need to quote their My Sony ID (Mobile no./ Email) to staff during payment.
  3. 3. For purchase made at Sony Store, Online (Hong Kong), Members only need to login with their My Sony account at check out.
  4. 4. Some products are exempted from Sonnion Points earning. Please check with us for enquiry.
  5. 5. Any Sonnion Points accrual request after the point of purchase will not be accepted.
  6. 6. Members can earn 1 Sonnion Point for every HK$1 spent on Sony products exclude PlayStation® items, Premium Services, Online bidding or Sony Studio.
  7. 7. For PlayStation® items, Members can earn 1 Sonnion Point for every HK$3 spending, all Sonnion Points earned will be rounded up. For example, for purchasing a PlayStation® item with HK$1,000, 334 Sonnion Points will be credited to Members’ account.
  8. 8. Sonnion Points earning calculation will base on the net amount on invoice. Any coupon, e-cash or My Sony Dollar will be subtracted before calculation.
  9. 9. For any invoice containing multiple items while e-cash/My Sony Dollar is applied, the e-cash/My Sony Dollar value will be subtracted in ratio based on the original product price instead of evenly subtracted before Sonnion Points calculation.
  10. 10. For any invoice containing package price, the Sonnion Point calculation will be based on the product with higher price. For example, for a package of $10,000 containing a TV (SRP: $7,000) and PS4TM (SRP: $3,000), 10,000 Sonnion Points will be earned.
  11. 11. Gold members are entitled to earn 1.5X Sonnion Points while Platinum members are entitled to earn 2X Sonnion Points upon spending.
  12. 12. Sonnion Points will be credited to customer’s account the next day after pick up or delivery the product (as the case may be)
  13. 13. Order refund is not allowed once the Sonnion Points earned by the order is being consumed.
  14. 14. In case any order refund, the corresponding Sonnion Points will be void accordingly.

B. Warranty Registration

  1. 1. Members can earn 3,000 Sonnion Points by successfully registration for warranty services of Sony products except Sony Mobile, PlayStation® and Radio products, headphones and specified items.
  2. 2. Points will be credited to Member’s account the next day after registration confirmation.
  3. 3. Members are required to register warranty within 24 months from picking up the product in order to earn Sonnion Points. For registration which over 24 months, Members can still register warranty but no Sonnion Points will be given.
  4. 4. Each Sony Product can only have 1 warranty record, Sonnion Points will only be given for the first warranty record of each Sony product, any attempt of 2nd time warranty registration will not earn Sonnion Points.
  5. 5. In case any product returned and warranty void, the corresponding Sonnion Points earned will be forfeited accordingly.

C. New Member registration

  1. 1. All newly registered Members can earn 1,000 Sonnion Points upon successful registration on or after 24th September, 2018. Sony will base on the My Sony ID for verification.
  2. 2. Sonnion Points will be credited to Members’ account within the same day of member registration.

D. First time Purchase at Sony Stores

  1. 1. Members can earn extra 1,000 Sonnion Points for their first purchase at Sony Stores in Hong Kong, Sony Store, Online and Tele-Sales Hotline on or after 24th September, 2018. Sony HK will base on Member’s My Sony ID for verification.
  2. 2. Sonnion Points will be credited to Members’ account within the same day of member registration.

Redemption

  1. 1. The right to redemption is personal to the Members only and cannot be transferred to other members.
  2. 2. Sonnion Points can be used to redeem My Sony Dollar, Premium, Services or Workshop reservation when Members log in to the Sonnion webpage.
  3. 3. Once redemption of Sonnion Points and/or Members’ Benefits have been confirmed, no cancellation or change can be accepted.
  4. 4. Members should show the system generated QR code to use the redeemed benefits / items in selected Sony Store / Sony Store, Online (HK). Members should protect the QR code by not showing to any other people. Sony HK is not responsible to any loss of Members due to improper handling of the QR codes.
  5. 5. The Premium is manufactured by third parties not related to Sony HK. Sony HK does not guarantee the performance and the quality of the Premium nor do we warrant any compliance with Trade Description Ordinance in Hong Kong. Sony Hong Kong does not accept any liability arising from using or in connection with the Premium and disclaim all liabilities arising therefrom.

A. My Sony Dollar

  1. I. My Sony Dollar is personal to the Members and can only be used for purchase on Sony Store or Sony Store, Online with the spending not less than the value of the My Sony Dollar.
  2. II. My Sony Dollar can only be used by Members only and cannot be transferred to others for usage.
  3. III. My Sony Dollar can only be used for one time and cannot be re-used even if the transaction is cancelled or refunded for whatever reasons.
  4. IV. Each transaction can use one My Sony Dollar. No combined use of My Sony Dollar is allowed.
  5. V. In case of return of any products purchased with My Sony Dollar, the amount refunded shall be the purchase amount after subtracting the My Sony Dollar value.
  6. VI. My Sony Dollar coupon will be expired in 1 month after redemption. Sonnion Points will not be returned after the expiration of the My Sony Dollar.

B. Premium

  1. I. Members will receive a Redemption QR code after successful redemption.
  2. II. Members are required to present the QR code as well as My Sony ID in Sony Store to pick up the Premium.
  3. III. Redemption QR code will be expired in 1 month after redemption. Sonnion Points will not be returned after expiration of the Redemption QR code.

C. Services

  1. I. Members will receive a digital service coupon after successful redemption.
  2. II. Members are required to present the coupon in Sony Hong Kong’s customer service center to entitle the services with discounted price.
  3. III. Service coupon will be expired in 1 month after redemption. Sonnion Points will not be returned after expiration of the service coupon.
  4. IV. Service coupon can only be used for 1) Repair Service; and b) Sony Product Extended Warranty Scheme. Please study the details in Sonnion webpage before coupon redemption.
  5. V. In subscription of the services, you may also be required to agree to the services terms and conditions for such Services

D. Workshop

  1. I. Members will receive a workshop QR code after successful redemption.
  2. II. Members are required to present the QR code and My Sony ID in the workshop for verification.
  3. VI. Redemption QR code will be expired in 1 month after redemption. Sonnion Points will not be returned after expiration of the Redemption QR code.

Terms and Conditions for Members’ Benefits

  1. 1. Members’ Benefits is personal to the registered Members and are not transferrable.
  2. 2. The Members’ Benefits are according to the tier level, Bronze, Silver, Gold or Platinum.
  3. 3. All Members’ Benefits must be redeemed before its expiry. They cannot be carried forward to next year.

Terms and Conditions for Members’ Benefits

  1. 1. Members’ Benefits is personal to the registered Members and are not transferrable.
  2. 2. The Members’ Benefits are according to the tier level, Bronze, Silver, Gold or Platinum.
  3. 3. All Members’ Benefits must be redeemed before its expiry. They cannot be carried forward to next year.