Shopping Live Chat


Service Hour: 09:00 - 20:00, Monday – Sunday


Customer Service Hotline


Hong Kong﹕(852) 2833 5129
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Gift Redemption Registration, please click for details


Macau﹕Whatsapp text message (852) 9508 5839
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Customer Service Centre



Causeway Bay

16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours 11:00 to 20:00, Monday to Sunday
** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.

**All Television and Home Theatre System are limited to on-site inspection and repair service only.**


Starting from March 15, 2021, Sony Customer Service Centre (Causeway Bay) will provide repair and maintenance as well as after-sales services for Xperia products. For details, please click here.



Macau

Sony Authorized Service Centre
Wah Fung Computer Services Ltd.
Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long 11 Andar A, Macau
Service Hours: Monday to Friday:
9:00am to 12:30pm;
1:30pm to 5:00pm.
(Closed on Saturday, Sunday, Macau Public Holiday and Exemption from work granted to public employees) For details, please click HERE.

**Except Mobile Phone, Xperia Tablet and related accessory** For repairing TV size 32”or above, or purchase bundled accessory for Sony products (except Xperia mobile phone & Tablet), Please contact us to make a repair appointment or order parts - Whatsapp text message (852) 9508 5839.


Gift redemption registration (Whatsapp message):
(852) 9508 5839


Xperia Care Customer Service Centre



Causeway Bay

16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay(Near Causeway Bay MTR Station Exit D2)
Service hours: 11:00 to 20:00, Monday to Sunday

** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.



Macau

Xperia Care Authorized Service Centre
For the Service Centre location and Service hours, please click herefor details.

Boardcast & Professional Service



Causeway Bay

Starting from 2 Mar 2020, if you want to repair the Broadcast & Professional products or
purchase related spare parts,
please bring the products to the below address:

Customer Service Centre:
16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours
11:00 to 20:00, Monday to Sunday