Shopping Live Chat



[Notice of Business Hours Change in Lunar New Year] 10-11 Feb 2024 Close

Service Hour: 09:00 - 20:00, Monday – Sunday


Customer Service Hotline


Hong Kong﹕(852) 2833 5129
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Gift Redemption Registration, please click for details


Macau﹕Whatsapp text message (852) 9508 5839
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Customer Service Centre



Kwun Tong

Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon
Service Hours: Monday – Saturday 11:00am to 8:00pm (except Public Holiday)
** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.

**All Television and Home Theatre System are limited to on-site inspection and repair service only.**


Notice of Change of Business Hour:
On 9th Feb 2024, the business hours of Customer Service Centre will change to 11:00 am to 6:00 pm.
On 10-13th Feb 2024 Closed



Macau

Sony Authorized Service Centre
Wah Fung Computer Services Ltd.
Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long 11 Andar A, Macau
Service Hours: Monday to Friday:
9:00am to 12:30pm;
1:30pm to 6:00pm.
(Closed on Saturday, Sunday, Macau Public Holiday and Exemption from work granted to public employees) For details, please click HERE.

**Except Mobile Phone, Xperia Tablet and related accessory** For repairing TV size 32”or above, or purchase bundled accessory for Sony products (except Xperia mobile phone & Tablet), Please contact us to make a repair appointment or order parts - Whatsapp text message (852) 9508 5839.


Gift redemption registration (Whatsapp message):
(852) 9508 5839


Notice of Service Hour Change:
On 9th Feb 2024, the business hours of Macau Customer Service Centre will change to 9:00 am to 12:30 pm


Xperia Care Customer Service Centre



Kwun Tong

Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon
Service hours: Monday – Saturday 11:00am to 8:00pm (except Public Holiday)

** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.


Notice of Change of Business Hour:
On 9th Feb 2024, the business hours of Customer Service Centre will change to11:00 am to 6:00 pm.
On 10-13th Feb 2024 Closed



Macau

Xperia Care Authorized Service Centre
Companhia de Telecomunicações de Macau
CTM Nape Shop
28,32,36,42 Rua De Bruxelas, Macau
Service hours:
10:30 to 22:00,
Monday to Sunday


Broadcast & Professional Products Service



Kwai Chung

Starting from 2 Jan 2024, if you want to repair the Broadcast & Professional products or
purchase related spare parts,
please email to service@floatingpoint.com.hk, cc to meghk_qa@sony.com,
Or contact: (852) 2392 8282, and deliver the products to the below address:

Sony Corporation of Hong Kong Ltd.:
4018W, 4th floor
ATL Logistics Centre B
Berth 3, Kwai Chung Container Terminal
Kwai Chung, New Territories, Hong Kong
Service hours:
Monday – Friday 10:00am to 5:00pm (except Sat, Sun and Public Holiday)


Notice of Change of Business Hour:
On 9th Feb 2024, the business hours of Customer Service Centre will change to 10:00 am to 4:00 pm.
On 10-14th Feb 2024 Closed