Customer Service Hotline

Owing to the Company Annual Dinner on 20th December 2019, the Service hours of Customer Service Hotlines reschedule as below:

Customer Service Hotline (HK & Macau) : 9:00am to 5:00pm
Xperia Customer Service Hotline : 9:00am to 5:00pm

Hong Kong﹕(852) 2833 5129

Service Hour
Produce enquiry
& sales Technical support
09:00 - 20:00, Monday – Sat. Sun & Public Holiday closed

Redemption, Setup, repair & warranty
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Macau﹕080-0039 ( Toll Free )

09:00-20:00, Monday – Sat. Sun & Public Holiday closed

-Product enquiry & sales
-Technical support
-Setup service
-Repair & warranty

Xperia™ Product

Hong Kong﹕(852) 8203 8863
For Sony Xperia™ Smartphones, please click here for the contact information of customer.

Customer Service Centre

Causeway Bay

16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours 11:00 to 20:00, Monday to Sunday
** Except PlayStation® 、Xperia ™products & related accessories **
For PlayStation® products, please click here for the contact information of customer support.

**Owing to the Company Dinner, Service hours of Causeway Bay Customer Service Centre will reschedule to: 9:00am to 5:30pm on 20th December, 2019.**


Sony Authorized Service Centre
Wah Fung Computer Services Ltd.
Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long 11 Andar A, Macau
Service Hours: Monday to Friday: 9:00am to 12:30pm;
1:30pm to 6:00pm
Saturday: 9:00am to 12:30pm
(Closed on Sunday, Macau Public Holiday and Exemption from work granted to public employees) For details, please click HERE.

**Except Mobile Phone, Xperia Tablet and related accessory** For repairing TV size 32”or above, or purchase bundled accessory for Sony products (except Xperia mobile phone & Tablet), please contact our Macau Toll Free 080-0039 for assistance.

Xperia Care Customer Service Centre

Mong Kok

12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mong Kok
Service hours:
11:00 to 20:00,
Monday to Saturday (Closed on Sunday & Public holiday)


Xperia Care Authorized Service Centre
Companhia de Telecomunicações de Macau
CTM Nape Shop
28,32,36,42 Rua De Bruxelas, Macau
Service hours:
10:30 to 22:00,
Monday to Sunday

Boardcast & Professional Service

Kwai Chung

If you want to repair the Broadcast & Professional products or
purchase related spare parts,
please bring the products to the below address:

Sony Authorized Service Centre:
B2, 3/F, Yee Lim Industrial Building, Phase 1, 32-40 Kwai Ting Road, Kwai Chung, New Territories,Hong Kong
Service Hours
Monday to Friday: 9:00am - 12:30pm, 1:30pm - 6:00pm
(Saturday, Sunday and Public Holidays – Closed)