Customer Service Hotline


** Please note that the Service Hours on 16-Sep-2021 will be changed to : 9:00 to 18:00. **

Gift redemption registration (Whatsapp message): (852) 9758 8931

Hong Kong﹕(852) 2833 5129


Hotline Service Options
Service Hour
Produce enquiry
& sales Technical support
09:00 - 20:00, Monday – Sat. Sun & Public Holiday closed

Redemption, Setup, repair & warranty
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Macau﹕080-0039 ( Toll Free )

09:00-20:00, Monday – Sat. Sun & Public Holiday closed

Email
-Product enquiry & sales
-Technical support
-Setup service
-Repair & warranty

Xperia™ Product


Hong Kong﹕(852) 8203 8863

Customer Service Centre



Causeway Bay

16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours 11:00 to 20:00, Monday to Sunday
** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.


Starting from March 15, 2021, Sony Customer Service Centre (Causeway Bay) will provide repair and maintenance as well as after-sales services for Xperia products. For details, please click here.


** Please note that the Service Hours on 16-Sep-2021 will be changed to : 11:00 to 18:00. **



Macau

Sony Authorized Service Centre
Wah Fung Computer Services Ltd.
Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long 11 Andar A, Macau
Service Hours: Monday to Friday:
9:00am to 12:30pm;
1:30pm to 5:00pm.
(Closed on Saturday, Sunday, Macau Public Holiday and Exemption from work granted to public employees) For details, please click HERE.

**Except Mobile Phone, Xperia Tablet and related accessory** For repairing TV size 32”or above, or purchase bundled accessory for Sony products (except Xperia mobile phone & Tablet), please contact our Macau Toll Free 080-0039 for assistance.


Gift redemption registration (Whatsapp message):
(852) 9508 5839


Xperia Care Customer Service Centre



Causeway Bay

16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay(Near Causeway Bay MTR Station Exit D2)
Service hours: 11:00 to 20:00, Monday to Sunday

** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.


** Please note that the Service Hours on 16-Sep-2021 will be changed to : 9:00 to 18:00. **



Macau

Xperia Care Authorized Service Centre
Companhia de Telecomunicações de Macau
CTM Nape Shop
28,32,36,42 Rua De Bruxelas, Macau
Service hours:
10:30 to 22:00,
Monday to Sunday


Boardcast & Professional Service



Causeway Bay

Starting from 2 Mar 2020, if you want to repair the Broadcast & Professional products or
purchase related spare parts,
please bring the products to the below address:

Customer Service Centre:
16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours
11:00 to 20:00, Monday to Sunday