Customer Service Hotline


Hong Kong﹕(852) 2833 5129


Hotline Service Options
Service Hour
Produce enquiry
& sales Technical support
09:00 - 20:00, Monday – Sat. Sun & Public Holiday closed

Redemption, Setup, repair & warranty
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Macau﹕080-0039 ( Toll Free )

09:00-20:00, Monday – Sat. Sun & Public Holiday closed

Email
-Product enquiry & sales
-Technical support
-Setup service
-Repair & warranty

Xperia™ Product


Hong Kong﹕(852) 8203 8863

Customer Service Centre


Causeway Bay

16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours 11:00 to 20:00, Monday to Sunday
** Except PlayStation® 、Xperia ™products & related accessories **
For PlayStation® products, please click here for the contact information of customer support.

**All people have to wear face mask before enter East Point Centre, otherwise, no admittance is allowed. **




Macau

Sony Authorized Service Centre
Wah Fung Computer Services Ltd.
Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long 11 Andar A, Macau
Service Hours: Monday to Friday: 9:00am to 12:30pm;
1:30pm to 6:00pm
Saturday: 9:00am to 12:30pm
(Closed on Sunday, Macau Public Holiday and Exemption from work granted to public employees) For details, please click HERE.

**Except Mobile Phone, Xperia Tablet and related accessory** For repairing TV size 32”or above, or purchase bundled accessory for Sony products (except Xperia mobile phone & Tablet), please contact our Macau Toll Free 080-0039 for assistance.

Starting from 18th May-2020, the Business Hour of Macau Authorized Service Centre will be changed to:
Monday to Friday : 9:00am to 12:30pm; 1:30pm to 6:00pm
(Close on Saturday, Sunday, Macau Public Holiday and Exemption from work granted to public employees)



Xperia Care Customer Service Centre



Mong Kok

12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mong Kok
Service hours:
11:00 to 20:00,
Monday to Saturday (Closed on Sunday & Public holiday)



Macau

Xperia Care Authorized Service Centre
Companhia de Telecomunicações de Macau
CTM Nape Shop
28,32,36,42 Rua De Bruxelas, Macau
Service hours:
10:30 to 22:00,
Monday to Sunday


Boardcast & Professional Service



Causeway Bay

Starting from 2 Mar 2020, if you want to repair the Broadcast & Professional products or
purchase related spare parts,
please bring the products to the below address:

Customer Service Centre:
16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours
11:00 to 20:00, Monday to Sunday