Shopping Live Chat



The service hour of Shopping Live Chat will change to 9am – 4pm on 25th Nov 2022.
Details, please click here.

Service Hour: 09:00 - 20:00, Monday – Sunday


Customer Service Hotline



The service hour of Customer Service Hotlines will change to 9am – 4pm on 25th Nov 2022.
Details, please click here.

Hong Kong﹕(852) 2833 5129
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Gift Redemption Registration, please click for details

Onsite Repair Service Booking


Macau﹕080-0039 ( Toll Free )
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Customer Service Centre



Causeway Bay

16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours 11:00 to 20:00, Monday to Sunday
** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.

**All Television and Home Theatre System are limited to on-site inspection and repair service only.**


**Causeway Bay Customer Service Center will change to 11am – 4pm on 25th Nov 2022. Please click here for details. **




Onsite Pickup Service, Please clickhere for details


Starting from March 15, 2021, Sony Customer Service Centre (Causeway Bay) will provide repair and maintenance as well as after-sales services for Xperia products. For details, please click here.



Macau

Sony Authorized Service Centre
Wah Fung Computer Services Ltd.
Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long 11 Andar A, Macau
Service Hours: Monday to Friday:
9:00am to 12:30pm;
1:30pm to 5:00pm.
(Closed on Saturday, Sunday, Macau Public Holiday and Exemption from work granted to public employees) For details, please click HERE.

**Except Mobile Phone, Xperia Tablet and related accessory** For repairing TV size 32”or above, or purchase bundled accessory for Sony products (except Xperia mobile phone & Tablet), please contact our Macau Toll Free 080-0039 for assistance.


Gift redemption registration (Whatsapp message):
(852) 9508 5839


Xperia Care Customer Service Centre



Causeway Bay

16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay(Near Causeway Bay MTR Station Exit D2)
Service hours: 11:00 to 20:00, Monday to Sunday

** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.


**Causeway Bay Customer Service Center will change to 11am – 4pm on 25th Nov 2022. Please click here for details. **




Onsite Pickup Service, Please clickhere for details



Macau

Xperia Care Authorized Service Centre
Companhia de Telecomunicações de Macau
CTM Nape Shop
28,32,36,42 Rua De Bruxelas, Macau
Service hours:
10:30 to 22:00,
Monday to Sunday


Boardcast & Professional Service



Causeway Bay

Starting from 2 Mar 2020, if you want to repair the Broadcast & Professional products or
purchase related spare parts,
please bring the products to the below address:

Customer Service Centre:
16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours
11:00 to 20:00, Monday to Sunday


**Causeway Bay Customer Service Center will change to 11am – 4pm on 25th Nov 2022. Please click here for details. **