Repair Service

Onsite Repair Service

  • It is convenient to use online Onsite Repair Booking. (Applicable for TV product)
Make an
appointment

Onsite Pickup Service

  • If you are unable to visit our Customer Service Center for product maintenance, home pickup/delivery service is available. (Paid Service)
Make an
appointment

Repair Order Status Checking

  • Repair record can be checked online.
Check now

Onsite Repair Service

Please fill in the online Onsite Repair Booking form. Our service officer will contact you for arrangement soon.

Please input Model No. & Serial No.

Please input all fields
Model No
Serial No
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Onsite Pickup Service

If you are unable to visit our Customer Service Center for product maintenance, home pickup/delivery service is available. (Paid Service)(Not applicable for PlayStation & Sony Xperia™ products)

Please input Model No. & Serial No.

Please input all fields
Model No
Serial No

Xperia Care Delivery Service

All Xperia users can enjoy this Xperia Care free delivery service for smartphones purchased from the following authorized dealers for the designated area* commercial and residential addresses, and Xperia products during the warranty period^.

* Non-designated areas include: Ma Wan, Disney, Discovery Bay, and Outlying Islands.
^ The service is valid for 7 days before the end of the warranty period. Received date base on the mobile phone to reach the customer service center date. Products under the non-warranty period are subject to a $40 one-way courier service, which is only applicable to designated areas*. For products under non-warranty period, the pre-paid inspection fee is $150, and the inspection fee is not refundable.

Please input IMEI No.

IMEI

Repair Order Status Checking

Thank you for using Repair Order Status Checking system. You can input the Job Order number into system for repair status checking. (The repair order number is shown at the upper right corner of the repair receipt with the combination of two and nd consists of two upper-case letters and ten digits)

Charging Scheme

Please select the appropriate model

Repair Service Charge
HK$350.0
Pickup and Delivery Charge
HK$100.0
HK$100.0